Hopefully someone here can help resolve this issue once and for all. This is going to be a long story I'm afraid but it is the culmination of 6 hours on the phone to customer services over about 10 phone calls. Everyone I speak to is very friendly an...
I wish to cancel my virgin acct but can’t get through to anyone to do this. If I don’t hear from you I will cancel all my direct debits to you in 5 working days.
Absolutely furious. Volt package contract. comign to an end. I cannot call anyone at VM and I have to use chat, I was negotiating for three hours with 20 minute gaps when the agent could get back to me and then the chat vanishes!!!
Hi,My contract ends at the start of next year. I have been trying the usual 150 number from mt mobile and landline but there is never any connection. I want to talk to somebody about reviewing/renewing my contract. How do I do this if I cannot connec...
I got a Link sent to me by Virgin, and just get this when I click on it.Sorry, something went wrong. Please go back to the Virgin Media website and try again.
When my sim was switched to o2 I was told I would be charged by o2 but then my bill with Virgin would be credited with that amount, that worked last month but this month I've been charged £33.49 with o2 but haven't been credited by Virgin. Can't get ...
One of the emails from Virgin Media alerting me to the move to O2 for the mobile phone which was part of the Virgin Media Package I have said:Your total Oomph package price remains the same. However, you'll now receive two separate bills - the cost o...
Another one here, I noticed mine after several phone calls where the other end couldn't hear me but I could hear them. I've done the reboots, factory reset, reconnected all the cables and checked the router is barely even warm but the red light is s...
I am trying to find my Security Key to get to my Credit Agreement. I need to find out how many payments I have left. I can't seem to find these details anywhere in my emails.Can someone help me get access? Many thanksDan
Hi all,Im a recent Ultimate Volt bundle customer, got Virgin installed on Nov 4th and been unable to activate my free Netflix.When I click on the link in the email I received saying I still hadnt activated it (ironic..) I get an error message, and wh...
