Managing Your Account - Cable
Please remember to keep your personal information private
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Over Billing!

As my contract came to an end, I went into my app and selected a new contract for £57 per month. My following bill was £114, so I joined the webchat to enquire why. After 5hrs, I was told something hadn't gone through their end and they couldn't give...

Resolved! Upgrading from essential broadband package

I currently have the VM Essential broadband package with Stream but am trying to work out how to upgrade/move away from this package as the speed isn't enough anymore plus in the near future I'll likely become ineligible according to VM's terms anywa...

Billing

Hi, I've had an email to say I have overdue bill payments, I took my contract out in Dec 2023 and was connected early January, my January and February direct debits were taken out, and it looks like March and April hasn't, so I have incurred charges,...

Karen121 by Joining in
  • 234 Views
  • 1 replies
  • 0 kudos

Missed payment on credit file

Hi, There is a missing payment showing on my credit report from Virgin telecom - I had a new bank account opened up in February and have contacted Virgin to update the details on the 4th of March which the phone call was followed by an email confirm...

bezza1 by Joining in
  • 355 Views
  • 2 replies
  • 0 kudos

Credit file - missed payment incorrectly added

Today I was made aware of some updates on my credit file related to missed payments on my Virgin Media account. I've already been in touch with your customer service team who have confirmed there is no valid reason for these missed payment entries to...

LKMPA by Joining in
  • 1019 Views
  • 7 replies
  • 1 kudos
SEO Links