Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Complaint reference in progress C-101023158. Upgrade from M250 to M350 that was off the back of a £4 upgrade special personal offer email. It never happened, it then it miraculously happened on the same day as I started the complaint. All the documen...
Hello, I’m an existing customer, I want to renew my package to upgrade broadband speeds and remove TV and phone, but I can’t find anywhere on the website to tell me what speeds are available - it just gives me one offer to continue the same contract....
I've recently moved house but have stayed with virgin media. My new wifi is set up with the same email address and password as I had before but when I try to log on to VM connect app or the my virgin media app it says my account is closed or inactive...
Hi, Apologies if this is in the wrong forum, or has been answered elsewhere, its difficult to look everywhere!!Recently changed my bundle and have had the Netflix added. I have one issue, and then conflicting info i've been told by different people ...
I’m out of contract and I’ve been considering leaving VM just because it’s genuinely less of a headache to switch than try and get a new contract sorted out.I noticed that there seemed now to be a way to sort your package out through the website so I...
I cancelled Disney plus and have 17 days left but I can't access the channel. I'm told I'm not subscribed on one screen but on another I have 17 days left.Stream service isn't really working at the moment if it's not fixed by Christmas I'm leaving.
The online chat is absolutely useless and just says “we’re busier than usual” and there doesn’t seem to be an option to email anyone.My bill has a charge of £15.20 for package changes, but I haven’t changed anything.Please can someone from Virgin Med...
I have received an offer for a contract does the price include VAT.
Hi,I've been a customer for decades and have just renewed my contract for an agreed £86 pm.I was told that the next bill would be £107 as part way through the month and also had an email to confirm this. One week later I've been sent an email saying ...
As i had not yet decided where i would locate the 2nd Tivo Box supplied as part of my upgrade package (on 17-8-23) i agreed with Installation Engine that i would connect-up the new Tivo Box myself. The Engineer (Great Guy) agreed and left me the 2nd ...
