Hello all,So I've just gone through my first broadband contract with Virgin who had emailed to inform me that upon month 19 of my contract my direct debit would be around double what I was paying the previous 18 months from £35.90 to £70ish for m500 ...
My Grandparents, like many fixed-income elderly people, struggle to meet their bills. Having been asked to look at their accounts I was SHOCKED to learn that Virgin Media is charging them £116/month for a basic service (broadband, telephone and no-fr...
Daniel, Virgin forum rep, helped me to sort out a screw-up whereby I was offered a £35 discount on my renewal price if I signed up 2 months early. This came to less than £3 pcm more than the current payment, so I accepted. Acknowledgement of the ne...
After contacting Virgin Media several times through its web chat, several members have confirmed that the amount (£382) due some would be paied, and that the not payment of my credit was caused by some sort of internal glitch. Virgin Media team for s...
I have a debt relief order and virgin media is on there. They are still chasing me for the debt but they shouldn't. I tried calling to ask for where to send the proof but couldn't get through to anybody. All foreign people who did not understand what...
I recently moved to virgin media and selected a package including a free tv. But ive yet to recieve any sort of communication regarding the delivery of the tv.
Why do I have to give 30 days notice when I am out of my virgin contract? Why can't you just disconnect me immediately and send me a collection bag for my hardware?
After a number of conversations and phone calls (couldn’t renew on line as it kept saying there was an issue) I’ve managed to renew my contract. I think VM could do so much better with customer service if they reviewed their call centres and listened...
After many years with Virgin and before them with NTL my contract is once again up for renewal so I keep receiving e mails asking to to get a new contract at a special offer however when I try the link I receive the message sorry we cannot find the p...
Have virgin scammed meMy context is up in June so I contacted virgin to see what they could offer which I thought was too dear however they offered me a discount of £2 per month for the months of May And June and me like a fool accepted it.Instead of...
