Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 22 replies
  • 7 kudos


I got upgrade and saw that homework’s has been added to my upgrade I didn’t want it and I want it cancelled as soon as 

Nell4 by Joining in
  • 1 replies
  • 0 kudos

Cancelled contract

I have cancelled my contract. I have confirmation emails and a full transcript of my conversation on WhatsApp with virgin cancelling my broadband. I have now got a bill and Virgin say they have no record of my cancellation, only saying that I upgrade...

Duggyj by Joining in
  • 1 replies
  • 0 kudos

Compliment for Virgin Media staff

I received tremendous customer service from a Virgin member of staff named Nishaat.She told me she was based in Cape Town, Southam Africa. Her very help and courteous manner led to her resolving my contract issue.I hope somehow this feedback reaches ...

Tensean by Joining in
  • 1 replies
  • 1 kudos

New Contract/package wrong

Hi Community.So today I was on the text trying to sort out a new deal, we have everything on the tv(sky movies, sky sports, phone, broadband). Was paying £92 a month deal ending June. Got offered the same package for 18 months for £79 a month, lad on...

Moving house - new contract?

Hi! I’m moving house on the 26/05 (UK) so I called today to move with my current contract. My contract ends on Dec 2023The thing is, after setting up the move, they sent me an email with a new account number, with my new address, and my contract has ...

Silvy04 by Joining in
  • 1 replies
  • 0 kudos

Account amount is wrong again

After telephone calls to virgin media, the last one for nearly 45 minutes and was promised at a discount would be in place and having confirmation emailed, my subscription should be £97 a month but yesterday £107 went out. Virgin media cannot seem fo...