I just raised my second complaint with Virgin today cause noone was able to fix my bill in the last 4 weeks and the bill is £125 instead of £34! and imagine this when you are on direct debit and you are on a tight budget and you must pay the triple o...
The other day I got two emails from Virgin Media claiming that my current contract was coming to an end and I should apply for a new one for 18 months. My current contract does not end until September 24th this year, so I assumed it was a scam and ig...
Renewed my contract in July 2023 over the phone, and was assured by the agent that it was a fixed contract paying. a fixed sum of £47 per month. I was surprised to see that my contract has gone up with the April 2024 price rise. I was misinformed by ...
It's a bizarre one, but at least on Firefox with all extensions disabled, the MyVirginMedia site is unusable.Steps to reproduce:Log in to https://www.virginmedia.com/my-virgin-media/homeSelect "Your Package"Select "Upgrade Your Speed"Instead of being...
New contract cooling offContacted virgin through WhatsApp and agreed new 18 month contract but then changed my mind.Got back to them and told them I wanted to revert to my original contract. Since then have had a few strange emails – the last one tha...
Hi I have a question about my upgrade just want to make sure its in process i can provide more details if neccessary
Today I received a call from the ombudsman confirming that my complaint against VM has been accepted. Since January I've had nothing but stress from VM, it started with an email I received saying if I sign up for another 18 months then I would get th...
I had a Live Chat conversation last week with a VM agent that I wish to retrieve as it hasn't been sent to me.Essentially, they had promised certain conditions would be upheld on my outstanding complaint and it would be visible on my VM account withi...
Apologies as this will be quite long.For a couple of month there has been issues with my second TV box in my son's room (missing channels). I arranged for an engineer to come out on Thursday 15th December between 12-4. On Thursday 15th it gets to 4.2...
HiCurrent bill is £50/month. April bill rise now £54.40/month. Renewal offer for June showed “My current package £58.80”.Where's the £58.80 come from? I’ve already had the price increase by £4.40 on the £50. Has that messed up what renewal offers...
