Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 30 replies
  • 7 kudos

How long for confirmation of package change?

Hi,I rang to cancel my package today and was very kindly offered a discount to stay for the remainder of my contract. I haven’t yet had email confirmation (rang @ 18:00) how long does it take? I have previously had a discount given and had to ring up...

Bradas2 by Tuning in
  • 3 replies
  • 0 kudos

Resolved! Additional Virgin box

Hi,We have an additional box in our son's room but he tells us he watches Disney+, Netflix etc via his PS4.Does this mean we can remove the Virgin box cost from our account?if so, what are the costs etc, we have only recently renegotiated our contrac...

Resolved! maxit upgrade

I have Mixit with £7 Ent. bundle and looking at Maxit upgrade for £17 extra.Would I need to give 30 days notice to cancel £7 Ent. bundle then pay £17 extra or would it be £24 extra for Maxit?Does Maxit include all channels in Entertainment bundle as ...

phammond2 by On our wavelength
  • 3 replies
  • 0 kudos

Resolved! Live chat?

Hi, is LiveChat still available? Or is it possible to contact Virgin Media by WhatsApp or email? I can't find a link or number although their website says it is available.I have a query about my bill / account. And the last couple of times I've had t...


Can anyone please help me as Im now trurly lost with all this.Elderly parents signed up for a full volt package as was told the amount would be £72 a month + £50 activation fee and £7 O2 sim.Contract received showing them amounts, yet one hour latter...

how do i change the account holder?

Hi all,i live with my mum and shes 71. we have the volt benefit as she has an o2 phone. i'm now back on o2 as my virgin mobile has apparently been transferred easy will it be to transfer ownership of my virgin media account into my name so i...

djr_uk by Up to speed
  • 1 replies
  • 0 kudos

Broadband account suspended

My account has been suspended as Virgin have allowed a complete stranger to open a new account at my address, which I am still living in. Hours of calls with people who gave conflicting information and at one point were also erroneously telling me I ...

Tritone by Tuning in
  • 5 replies
  • 0 kudos


Yet again I have been charged for a paper bill despite me asking and being assured this would not happen  This is now the 4th month I have been charged  Help !!

Maryb4 by On our wavelength
  • 1 replies
  • 0 kudos

Cancellation confirmation

I contacted virgin media via webchat to cancel the landline,tv and broadband service 7th February. I was informed that i could only cancel the broadband and tv after the landline was switched to my new provider. So once my new provider was set up and...

Cushycow by Joining in
  • 1 replies
  • 0 kudos