This summer I posted to this board about Virgin changing my broadband account to a much more expensive package when I moved home, despite my stating REPEATEDLY that I wanted to keep my existing contract (and paying for the home address change). It to...
I was on a volt bundle (maxit after being told on the phone) with everything including BT/TNT sports on an 18 month contract. I had 6 months left and they started sending me renewal offers strange considering I’m only 2/3 of the way through. Now it a...
So I received my bill today and normally I just let it go ignored thought today I would check my contract see how longs left been a while so forgot my passwords went to reset but OMG how much of a ballache is your system keep getting invalid and I ch...
I have received a prompt to change my sign in email to one that its a virginmedia.com domain. Happy to do so BUT when i try from the account details page I click edit it takes me to a screen which says "Verify your identify", I click this blue button...
Hi,I have signed up to the 1 gig service for £45.00 for the next 18 months and was installed on the 5th Jan 2024. The Field Sales person who signed me up wavered the TV stream fee. Now I know its an estimate but I have a bill £124.99.. Under the ccon...
I hope Virgin team can help me. I have only received an order for service to be installed on January 23. I want to confirm this, but I do not have any contract number or zone so I cannot talk to anyone about it.Contract summary sheet nmber: 100171309...
Hi - I referred my brother in law a very long time ago. After finally getting virgin to recognise the referral it was lodged in Aklamio with a date of the 13/9/23, still neither of us have been paid. please can this be resolved. thanks
Hi everyone, I just got the January bill on 17th, which said I owned from last December bill for Package£28 + late fees£7.5, plus the January bill £28 in total £63.50. But the fact is I did the payment £28 for December bill on 17th January, the only ...
I have started a conversation via the chat bot several times now and it just disappears.This experience of trying to talk to an AI computer is so bad that I am having second thoughts of whether I should even stay with virgin.
When I contacted virgin media by phone some months ago i was impressed that they seemed to have improved their customer services.Oh dear not so. I received my virginmedia bill which includes a landline. There was a charge over and above my package. L...
