Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi,Virgin have changed my installation date from a Saturday to a Thursday (not a massive problem). But I would like to change it back to a Saturday again as I work fulltime. When I look on my account page I just see the date of installation but no wa...
Hi all. Help can anyone help. We just contacted vigin as been with them for years paying for full package. Not me hubby for sport! It was going to go up so we rang as not happy. The only way we could change package was by having an O2 sim. Which we ...
Like many others on these forums I am unable to register my email address. Every password I use is rejected, despite being told it meets the requirements.Here's what I've tried:- password of 19 chars- password of 10 chars- password of 9 chars- passwo...
If I accept a new package with the 02 sim do I still get charged for the sim even if I don't use it.
I am still waiting on a response from HomeMovers or Customer Service regarding the huge bill they believe I owe.Virgin don't service my new house and when I moved out of my old house, I was told the disconnection fee would be waivered. Luckily I had ...
I am attempting to change the contact phone number on my Virgin Media account.Using this page: https://www.virginmedia.com/my-virgin-media/account-settings/detailswhich I access via Log in > Account settings > Account detailsWhen I try to change the ...
Dear Virgin Media Support Team,I am writing to urgently request your assistance in rectifying an error on my credit file. Recently, I encountered an issue with a payment to Virgin Media, which was incorrectly reported as missed.On February 6, 2023, a...
Awaiting for someone to pick up kit. No time given. Anyone know how I can find out. thx
I have a personal account - which is a TV and a new broadband package added just recently.I have also got another account (for community organisation elsewhere) - which is phone and broadband only.However I used the same email address for both and ca...
I took out virgin Media broadband and TV end of Jan this year. I wasnt too happy with the package so thought of going back to hyperoptic + sky. the retention team then gave me a great deal which I then took on for an extra £10 a month. The problem is...
