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Forum Posts

Renewal offer by email

Hi,I am receiving regular emails (4 so far) that state:"You (sic) Virgin Media contract’s ending soon, which means it’s time to think about renewing. To make it easier, we’re giving you the chance to bag a new 18-month package for an exclusive price....

Help with account

Back in August 2023 I rung up and cancelled virgin media because I was moving in with my partner. When I talked to them they said I didn’t have to pay the early dissociation fee because the new address couldn’t take virgin media.They as me to send pr...

Cooper82 by Joining in
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  • 2 replies
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complaint ignored

Hello, I wanted to file a complaint and express my great dissatisfaction with the way your employees work and behave with customers who pay for the Virgin Internet service. I would also like to resign from your services as soon as possible. On Februa...

Kris552 by Joining in
  • 728 Views
  • 3 replies
  • 0 kudos

Contract renewal

Hi Had several emails to renew contract but price increase is ridiculous. Can someone contact me to go through options with prices. Currently on broadband only - 250 with home works . Latest email. From virgin was supposedly same service but price wa...

Stub63 by Joining in
  • 470 Views
  • 2 replies
  • 0 kudos

Customer service - House move

Virgin media, you have made my life a living hell! And I can't seem to get to the bottom of the issue. You computer system is flawed. And your customer service team only make matters worse.    I had enquired about a house move from property A to prop...

Virgin Media - Verify Email

Hi everyone,Could I check if this is a genuine VM email address?VirginMediaWebsales@virginmedia.co.ukI received an email thanking me for trying to make change to my account. But I haven’t made any changes since I renewed my account a few months ago. ...

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