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Upgrade phone call

Matty2303
Tuning in

on ‎04-11-2023 09:58

Hi all , i had a call when at work yesterday offering me a 1gig upgrade for a small fee with a free newer hub , i couldnt take the offer there and then as wasnt sure it was genuine , ive spoke to vm by whatapp and they cant get close to what i was offered , is there any way to get it now?

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5 REPLIES 5

Ayisha_B
Forum Team
Forum Team

on ‎04-11-2023 12:30

Hi @Matty2303 👋

Welcome back to our Community Forums and thanks for your post.

I'd suggest calling our Retentions team on 0345 454 1111 who can review your package and negotiate a new deal.

Thanks

Ayisha_B
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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Matty2303
Tuning in
In response to Ayisha_B

on ‎04-11-2023 13:26

Thanks , did try but they just dont answer

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John_GS
Forum Team
Forum Team
In response to Matty2303

on ‎04-11-2023 15:33

Hi @Matty2303 

The team are busier than normal but will answer asap.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Cardiffman282
Knows their stuff

on ‎04-11-2023 15:35

What was the offer btw? 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).
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Matty2303
Tuning in
In response to Cardiffman282

on ‎04-11-2023 16:15

was an extra £5 to upgrade from 350 to 1 gig with free hub , much more if i go through my account

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