contract offer not activated

[Mitch4]

Hi

I recently took up a re contract offer. I received an email to say my activation date was 27th April and I would get another email when it was done. I have not had anymore emails and there is nothing in my account to say it’s happening. Can you help please. 

[Ashleigh_C]

Hi there @Mitch4 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for your post. Can I just confirm did you mean the deal would complete on the 27th of March rather than April? 

If it was April then you wouldn't receive the email for another month. 

[Mitch4]

Sorry yes I did mean 27th March

[Hayze]

I'm in the same position. I was happy to renew my contract with Virgin Media as I'm happy with the services but due to the awful customer service I think I will move to a company who actually wants their customers to renew, not make it impossible!

In My Virgin Media App under the "Orders and Appointments" section it says I don't have any open orders despite having received an email confirming my renewal with an order reference number??

[Mitch4]

Mines exactly the same. If I go to upgrade my package it says I can’t because I have an order processing. 

[David_Bn]

Thanks for coming back to us @Mitch4, and thanks for confirming you were referring to March and not April 😊

I'd be happy to take a look into this one for you, check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn

[Hayze]

Hi Mitch

Just wondering if the Forum team were able to sort this out for you? Unfortunately they weren’t able to help me so I after going round in circles and spending hours trying to accept a deal sent to me by Virgin Media, I give up and will cancel my contract later this month when I can give 30 days notice.

I’m now back to “Ooops the page you are looking for is not available “ when I click on the “Welcome to your offers “ page.

Hope you had better luck than me.

[Mitch4]

Yes the forum team were a massive help and managed to get everything sorted. Hope you manage to get yours sorted too. 

[Hayze]

Hi Mitch4

That's good your were able to get your problems sorted. Mine is still ongoing unfortunately.

[Martin_N]

Hi Hayze, 

Thank you for your post. We're sorry to hear about the renewal not showing on your online account. 

We are happy to look into this for you. I will private message you now. 

^Martin