Managing Your Account - Cable - Page 41

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

Terrible customer service in regards to my activation and trouble renewing contract

Writing here to see if I can get any sort of answers as to what's happening in regards to me renewing and upgrading my contract, what is provided with said contract and why it's now past the activation date but I don't have the speeds, hub or any sor...

Losing the will to live- POA- changing administration rights to my name

HiLast year I notified Virgin of the death of my Father and transferred the account to my Mothers name. My Mother was then diagnosed with dementia so I requested that I be granted administration rights to her account. I was informed that I would have...

Re-contract problems

My contract is up in May 24. Trying to re contract a lower price is hard. I want to reduce my costs and take sky cinema and kids channels off but keep netflix and sky sports and my broadband but customers service say I can't do this. So how do I lowe...

Bill Increase ludacris

So i have been a VM customer for 20+ years (back when it was NTL) and i was paying for 3 Tivo boxes/350 BB/phone line/sky sports/movies/TNT sports and the bill was around £78 a month. Now my contract has run out the price was hiked to over £150 a mon...

Estimated Activation Date passed a few days ago

I upgraded to a new contract a week ago.I received the pre-contract documents and an order confirmation email.The estimated activation date in the order confirmation email was 02 April 24.Now it's 05 April 24 and still have not been upgraded and I'm ...

Renewal email

I've received a second email asking me to claim my special offer as my contract is ending but, as like many other people, all the links in the email go to an 'oops something has gone wrong' message. Even if I login to my account there is no sign or m...

Changing my direct debit

HelloI've tried to change the bank in which my direct debit is taken from for my Virgin Media account but when I try to do this I get 'oops something went wrong' so I'm unable to do this online. Does this mean that I have to phone up to get this done...

Cancellation - moving house

Was moving house and virgin was not providing in the new area. Virgin Media’s website said that if I provide proof of the new address I will be credited the last bill which included the cancellation fee.I’ve done this via live chat, gave my forwardin...

Resolved! Virgin have changed my Contract

Back in February 2023 I was given an 18-month contract for M125 internet, Mixit TV and landline which I don't have any more. Back in May I suddenly had all these extra channels and thought it was because of the King's Coronation. As time went on I re...

£90.00 per month for internet and landline only quoted.

Are Virgin Media completely heartless? My husband died in January and his full package including all sports channels ended in March. I took over the account and wanted to get rid of sports and other channels I don’t watch as could not afford the pack...

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