Adapter not working

[Mr_Happy]

Ok I've plugged in the adapter.  Now it says on the phone Check telephone Line.  According to the Hub 3.0 the telephony is on.  But the light isn't.  We don't have a phone line at all now. I can't fix it and  I don't know what to do.😡

And no we don't have any other land line phones to try with it.

[John_GS]

Good evening @Mr_Happy 

Thanks for getting in touch. Apologies your phone isn't working. Can you confirm, is it plugged into Telephone port one on the router? 

Best wishes.

[goslow · Accepted solution]

The phone light appears briefly when booting the hub then goes off in normal use. It shows red for a problem.

Have you tried restarting the hub? Are you connected to TEL1 as below via the adapter?

[Mr_Happy]

That was the problem.  Thought I had plugged it in that socket.  Thanks peeps!!!👍

[Steven_L]

Glad to hear that you've got it sorted now Mr_Happy 🙂

Kind Regards,

Steven_L