Delayed Emails issue - Investigating
Hello, We're aware that some of you may be experiencing delayed emails via webmail. We've notified our Technical Team who are currently looking into it and we hope to get it resolved as quickly as we can.
Forum Posts
Sending email using your own domain
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Orphan Email accounts
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Outgoing Authentication Issues? - Check Email Logs
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
Ravenstar's Email FAQ's
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Email accounts locked, mailbox unable, unable to access email account, malware letter
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Resolved! Spamhaus
Ok. So for the second time in a year, Spamhaus are blocking emails I send from my work email address. I am not spamming anybody and need the email account to work fully in order to work. I currently have to use my phone as a hotspot which isnt ideal....
Reset ntlworld email password
My ntlworld email account was hacked in March & I changed myvirgin media password in March and the problems appeared to go away. Last month someone has used the account to order goods and last night the Virgin security team blocked the account. The i...
Locked out of Blueyonder Email Account
My partners email account that is linked to our Virgin Media account has suddenly stopped working this afternoon, each time she tries to access it, it gives the message 'Your Virgin Media Mail account is currently unavailable'. This is a Blueyonder a...
Resolved! Blocking Domains?
Hi. I keep getting spam where the first part of the sender's address is different every time with a row of random numbers and letters, but the domain after the '@' is always the same. The domain is @berkon.com. I made a filter rule but it doesn't wo...
Resolved! Can't reset blueyonder e-mail password on secondary account
When we set up our VM account originally it was with Eurobell and both my wife and I had .blueyonder.co.uk e-mail accounts. I am the main account holder and my wife's was the secondary account. Due to a dodgy e-mail received, we decided to change her...
Can't access email
Can't access email, keep getting this message, i have followed the instructions but still can't access.HELP PLEASE.
Ntlworld email
My wife's ntlworld email account is showing nothing before June 2023, neither web mail or windows11 mail on PC. Both show a count of 5000 emails in inbox but there are no where near that many when you go to oldest email. I think VM had a mail outage ...
ntlworld webmail 403 error
Since mid December and the being prompted for the addition of the email 'App password' (for email clients, not web), things have been very sketchy/undpredictable with ntlworld webmail authentication.I'm now getting 403 error on webmail (simple route:...
Resolved! Virgin.Net E-Mail Hacked
Good Morning, I have a couple of old Virgin.net emails that i was still using, One of them has been hacked and i have started to get Dating requests and other such rubbish, I have now lost control of the account and I'm unable to get into the accoun...
Secondary email forgotten password
When we created our email addresses over 20 years ago we created a Virgin Media Account and my email was the main email and my husband's was linked as a secondary email. I am aware from researching this forum that secondary emails now have their own...
