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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 16 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 81 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Locked out of my secondary email account

Hi, been locked out of my SECONDARY email account and been going around the houses for last 3 hours trying to get it back up & running.  Is my main email address.   Struggling to get hold of a human being (the online chat doesn't cover email issues a...

MalcL by Tuning in
  • 9 replies
  • 0 kudos

Unable to sign in account

Hi I'm unable to sign into my account, it is my first and only account with Virgin and I have not changed my email address. I receive emails but it says it does not recognise the email address when I try to sign in?

Jade29 by Just joined
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NTLWorld email password reset

Hi,Please could someone help me access my ntlworld email.I need to reset the password but the email is no longer recognised when I use the 'Forgotten your password?' page.ThanksAlex

virginmedia says I do not have an email account with them

A couple of months ago I wasn't able to send emails anymore. I am a VM customer incl. broadband for years. When I tried to log into my VM to create a new password as described in the support pamphlet, I was told my email account doesn't exist anymore...

Gizma3 by Joining in
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Hacked email account

Hi, just like many others on this forum my old ntl email has been hacked and I'm receiving the usual threats and demands for money. It appears they have somehow used my email address to carry out their threats. Please can anyone help and advise with ...

Resolved! Secondary email disappeared

I am the primary account holder and I created a secondary email account 10 years back but it disappeared a number of months ago. I cannot see it listed under my accounts when I login and I cannot login directly with the email address itself. How do I...

ahewings by Joining in
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Blueyonder email access via Outlook

For a couple of days I have been unable to receive emails on my desktop computer. This was following an archive action. I use IMAP protocol. All works working before this.Sending works ok so it's connected to the systemI have a laptop which is set up...

RonS by Tuning in
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Cant send emails

sending reported error (0x800CCC0F). The connection to the server was interrupted. Contact your ISPVirgin webmail still works sending and receivingNormally use Outlook to manage emails and can receive but get above error message when trying too send ...

JFA8 by Joining in
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Re: Re: Ntlworld emails closing

I have an email address ending and my emails have stopped coming through through Outlook. I can see my emails if I go into my Virgin Media account but no more through Outlook. Is this because VM are stopping all old email addresses? 

Can't send e-mails due to IP address blacklisted due to "rDNS"

Via Outlook I can get incoming e-mails from our 2 ntlworld accounts but can not send as our IP address has just been added to a blacklist apparently. I've checked various websites and the IP address hasn't been flagged for spamming and there's no evi...

JCmacc by Up to speed
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  • 0 kudos