For all Virgin Media Mail questions.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 15 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
  • 0 replies
  • 79 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

outopt.JPG tbirdsave.JPG
ravenstar68 by Very Insightful Person
  • 0 replies
  • 22 kudos

Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Unlock Virgin Media account.

Hi everyone, My mother in law emails have stopped going through to her tablet. She gets a message requesting the correct credentials. We've tried accessing through the online virgin media email and she gets a page called 'Your Virgin Media Mail accou...

Drick by On our wavelength
  • 20 replies
  • 0 kudos

Locked out of email - cannot change password or verify identity

I have seen some threads with similar problems, but where the problem is resolved it happens somehow privately so I could not learn from them.The other day using webmail, which I rarely do, I discovered that :"Your Virgin Media Mail account is curren...

zofia by Tuning in
  • 5 replies
  • 0 kudos

Resolved! Can't send e-mail from Virgin Mail Server

The error message says "An error occurred inside the server which prevented it from fulfilling the request"Works on the iPhone.WHY do we have to put up with these issues time and again....Hope someone has a solution.


i have an NTL email address but today have been asked to verify my password which i do not remember.How can i reset my password to allow me to receive/send email

Alibaker by Joining in
  • 1 replies
  • 0 kudos

Installing VM email on Android

Since VM changed their emails to need an underlying external email address, every time you want to connect to an external APP you will need to generate a new password EVEN if you can pick up VM emails in your VM dashboard.A new secure password will b...

Smug1to by Joining in
  • 2 replies
  • 0 kudos

Email not working

I've been unable to access my email on anything other than the website for about a month now.  It keeps stating "unable to verify username and password" or "Please check your username and password and try again".When i tried to reset ...

email not working with Safari

Last evening email stopped working abruptly with Safari for no apparent reason.  Any attempt to log in gets greeted with the three grey dots.  email works fine with Chrome.   Have rebooted computer but that has not helped.

RETDPMSO by Tuning in
  • 1 replies
  • 0 kudos

Cannot log on to my email account FSB50 error message.

When I try to log in to my email account via Outlook or direct on Virginmedia I cannot connect. When done by Outlook it just does not try to connect, when done by Virginmedia I get the message:Login Failed Error Code: FSB50 Your login request was uns...

can't get emails on iPad/iPhone

Morning. I have gone through the process of generating an app password but keep coming up against a problem. I understand that I have to send the password to another email. I get the email---- and click on the link----What email and password do I put...

E6034901-6C06-4C26-8C96-B43CCB90DD3B.png E6034901-6C06-4C26-8C96-B43CCB90DD3B.png
70stack by Joining in
  • 2 replies
  • 0 kudos