Delayed Emails issue - Investigating
Hello, We're aware that some of you may be experiencing delayed emails via webmail. We've notified our Technical Team who are currently looking into it and we hope to get it resolved as quickly as we can.
Forum Posts
Sending email using your own domain
Introduction Email is evolving new methods to combat spoofing of email addresses. While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...
Orphan Email accounts
IntroductionThis information applies to all four Virgin Media Email domains.virgin.netvirginmedia.comblueyonder.co.ukntlworld.comCustomers are increasingly coming on the Forum's after having email accounts locked/deleted. This post looks at one of t...
Outgoing Authentication Issues? - Check Email Logs
IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...
Ravenstar's Email FAQ's
The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...
Email accounts locked, mailbox unable, unable to access email account, malware letter
Hi all, We're aware of an issue where customers emails account may be locked recently and this may be due to our spam and abuse system being updated. If you find yourself unable to log into your email account, please perform a full virus scan on all ...
Error Code FSB50
I'm getting Error code FSB50 when logging in to VM on my Windows 10 laptop. Have looked at previous messages and turned off VPN, emptied history and cache but no luck. Can anyone help further? Thank you!
Email address won’t change
I have changed my email account to a new outlook account that I have. When I try to change my contact details email, it says verify by email link, the email link either doesn’t arrive or when it eventually does, says link expired. I have tried to d...
No access to email and can’t reset
My primary email account isn’t working and says my email isn’t recognised when I try to reset my password
Virginmedia email account still asking for password
Hi, My virginmedia email account keeps popping up asking for password. Every time I enter it it still pops up saying enter password. I have a mobile account with virgin and have been switched to O2. I can not log on to my virgin media account as it ...
403 Forbidden error
A secondary account on my Virgin Media email will not allow acces to webmail. The main account is OK.It is possible to log into the secondary account via MyVirgin Media but clicking either of the links to go to webmail produces a blank page with '403...
Forbidden Email!
My Mum as lost access to her Virginmedia email for the last 4 weeks now! We have tried to access it through a PC, 2 different mobiles, a tablet, a Laptop, via 3 different Browsers. We've followed advice from your helpline, Gadget Team and the Tech Te...
Resolved! Can't delete email folder on android phone.
I have a blueyonder email account and a gmail one.I was working on my laptop and wanted to create a folder - called say XXYY - on my gmail account but mistakenly put it on my blueyonder one.It was easy enough to put this right on my laptop and delet...
Resolved! blueyonder email loggin
When I try to log in to my blueyonder e-mail account with the last password that I set (or previous ones). I get a message that the username or e-mail address is wrong. I then go through the procedure to reset my password, involving a message being ...
Unable to access Blueyonder email
Suddenly can longer access my emails or log into virgin media.com says it does'nt recognise me email address or password, when I did get to a page it asked me to input my customer account are reference and date of birth it said we are having problems...
Resolved! Secondary ntlworld.com account
I have a secondary @ntlworld.com account which I use every day. My primary account email is rarely used.I recently set up third party email addresses for both primary and secondary accounts as advised on a call to VM. As part of this call VM gave me ...
