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Sending email using your own domain

Introduction Email is evolving new methods to combat spoofing of email addresses.  While there used to be no checks on what email servers can be used by particular domains, that is no longer the case. Consequently when sending using your own domain u...

ravenstar68 by Very Insightful Person
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  • 14 kudos

Orphan Email accounts

IntroductionThis information applies to all four Virgin Media Email are increasingly coming on the Forum's after having email accounts locked/deleted.  This post looks at one of t...

ravenstar68 by Very Insightful Person
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  • 78 kudos

Outgoing Authentication Issues? - Check Email Logs

IntroductionThere have been a number of threads on the boards lately where people have been seeing the password prompt pop up when trying to send e-mails.While the symptom is the same for many users, there are actually a number of possible causes.Bro...

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ravenstar68 by Very Insightful Person
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Ravenstar's Email FAQ's

The aim of this thread is to collate some of the stickies I have made in the past into one thread. In here you will find the following FAQ's Understanding Email Block ListsSPF, DKIM, and DMARC explainedGeneric/Dynamic host names prohibited - an expla...

ravenstar68 by Very Insightful Person
  • 8 replies
  • 7 kudos

Trash email

I’m trying to find an email in my Trash folder dated 23/11/22 but is only showing emails up until 24/11/22 . Do they get permanently deleted 2 weeks? 

smf2009 by Joining in
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  • 0 kudos

Email - cannot access

Hi There seems to have been several posts about users being unable to access their email account.  The answers from Virginmedia are not particularly helpful. After having no problems for years, now I get an error message 'cannot get mail' and 'userna...

edinken by Joining in
  • 16 replies
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major problems with email server

for a few weeks Email has been slow to respond and now it is virtually impossible to use.I keep getting time out or when I do get on it, it will not send emails,When I reload virgin mail, it takes for ever to load up and if I try to send (compose) it...

Unable to login to email

Setting up outlook (365/Win11) after pc rebuild and unable to connect to account.I got an error regarding account not available so came to web to check via webmail.  I cannot find a specific webmail url, everything sends me to https://www.virginmedia...

tenaka30 by Dialled in
  • 7 replies
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Blueyonder email authentication

Every time I log into my Blueyonder email I am asked if I want to set up Device Authentication. Every time I answer "No continue with password only". Why has Virgin not learned that this is how I want to access my email?Very irritating!

AliMill by Joining in
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Cannot Access Emails (Ntlworld Account)

SInce Monday i've been unable to receive any emails through Outlook I'm getting Server Timed Out messages...this has been ongoing for c48hours there a fix I can look at?

Email Box Unavailable

My email box has been unavailable since Saturday. I have tried resetting my password and will not accept any of my new passwords and they do not even relate to my account whatsoever.

'deleted' ntlword email account hacked and getting threats

This past week my old supposed to be deleted ntlworld email address was hacked and I have been receiving threatening emails. The person has also hacked into my social and professional accounts and changed the passwords and even put two factor authent...

Resolved! Cannot send emails

I have an account (as a long time Broadband Customer) that I use to send emails from Thunderbird. This is only used with the SMTP server as I have a personal email address with my own domain name.I have had an email today to "Reset y...

Exonian by Joining in
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