Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Picture Quality has change

My picture quality have change and is poor. Colours are too Red ect. virgin 360. was fine few days ago

Problem connecting 360 box by wifi

I have just installed my new 360 box and am getting a connection to my hub by wifi. I have connected the HDMI cable. However, I am getting and error message 'Channel failed' CS2004. The help instructions tell me to check the cables, but the cables ca...

Fast forward freezes

Sometimes when fast forwarding through a recording, it will just stop of its own accord. I then have to play the recording for a couple of seconds and then hit fast forward again. It seems to happen at random times.

Black screen but tv guide works

Hi hope someone can help , last night I couldn't load Netflix or amazon they kept coming up with errors so this morning I decided to reboot the 360 box and my router to see if this would help . But now all I get is a blank screen but the tv guide wor...

Slow tv box startup

My tv box is very slow to start up. Just shows the virgin logo for about 2 mins. Why?

Constantly being lied to by Virgin Media

This is going to seem like war and peace so I apologise on the outset and a bit of a rant.So...1. Our remotes broke so decided to look at how much it would cost to upgrade to the new 360 boxes, during a longer than wanted Whatsapp conversation with V...

Update failed all the time upgrading to 360

I have just received my new remote for 360 and have tried all day to get the upgrade to work and I keep getting failed error MA1/4/40 any ideas how I get around this

Premier Sports will bcoe 'ViaPlay' on November 1st

Premier Sports is apparently to relaunch as ViaPlay UK with effect from November 1st. https://viaplay.com/gb-en/premier-sports

Re: Sound out of sync

I have been waiting since May last year for a resolution. We know it’s not a hardware issue as the 360 box was working fine before software changed to 360. Non of our equipment has changed. The software only allows delay slider to work in one directi...

Resolved! Record this episode when the box is in standby?

total n00b to Virgin360, literally went live about 30mins ago so I've not played as yet...took me long enough to get the 360 to recognise the telly so that I had volume control AND 360 control, like my old V6 setup a few moments before, but I got th...

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