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Archroy's avatar
Archroy
Just joined
3 days ago

No sound on iPlayer on V360

I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. Iโ€™m using my TVโ€™s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)โ€ฆ

Whats changed after update and how can I get sound on iPlayer?

2 Replies

  • Hi Archroy ๐Ÿ‘‹ Thank you for your post and welcome to the Virgin Media Community ๐Ÿ™‚

    We're sorry to hear about the problem you're having with BBC iPlayer ๐Ÿ˜”

    Have you tried following all the advice provided on this thread here

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • If a power off and on reboot doesn't work try a factory reset using the keep recordings option, always a good option when you are having problems with the 360.