Forum Discussion

Archroy's avatar
Archroy
Just joined
15 days ago

No sound on iPlayer on V360

I just updated to Virgin 369 today, and have logged into all the apps I use (Netflix, Disney +, Prime, iPlayer). All are working fine except iPlayer which has no sound. I’m using my TV’s native sound output, no sound d bar or external speakers etc. Connected via HDMI, exactly as was prior to update (when iPlayer had sound)…

Whats changed after update and how can I get sound on iPlayer?

360
360tv
Apps
iplayer
sound
Tv360

2 Replies

  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    13 days ago

    Hi Archroy 👋 Thank you for your post and welcome to the Virgin Media Community 🙂

    We're sorry to hear about the problem you're having with BBC iPlayer 😔

    Have you tried following all the advice provided on this thread here? 

    Please pop back to us at your earliest convenience.

    Regards,
    Daniel

  • roy247's avatar
    roy247
    Hero
    13 days ago

    If a power off and on reboot doesn't work try a factory reset using the keep recordings option, always a good option when you are having problems with the 360.