Forum Discussion

WW1948's avatar
WW1948
Up to speed
2 years ago
Solved

V360

Just turned spare box  on first time for while and nothing

  • If the box hasn't been used for around 30 days then there is every likelihood that it's been de-activated.

    Try calling 0800 953 9500 and ask them to re-activate the box.

    Have your account and area number handy, and the 360 box serial number.

5 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person

    If the box hasn't been used for around 30 days then there is every likelihood that it's been de-activated.

    Try calling 0800 953 9500 and ask them to re-activate the box.

    Have your account and area number handy, and the 360 box serial number.

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team

        Hi WW1948,

        Thank you for your post. I'm sorry to hear about the issue with your box. 

        To confirm, have you been able speak with the team regarding this?

        ^Martin

  • In  was just goinng to do what Apollon said turned box get serial number and it came on Thanks

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team

      Glad to hear this WW1948, if you need anything in the future you know where we are.