Virgin TV 360
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+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

ModTeam by Moderator
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Sky cinema

I have just subscribed to sky cinema free for one year but all the films ask me to upgrade so I can’t watch any of them

Poshloos by Joining in
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SD/HD Box Sets/Catchup

Why is it that when you are looking at box sets, some episodes are split between sd channel and hd channel, i want to watch it all in hd.There can be for example The Catch on Channel 5, episodes 1-3 are SD yet ep 4 is HD, this stops me watching so mu...

IainC86 by On our wavelength
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Apps - keep having to sign back in to them

Does anyone else have a problem with keeping logged into apps? I watch something, then I’m logged out and have to re enter details again? This has happened on Netflix, iPlayer and Disney now a number of times.        [MOD EDIT: Subject title changed ...


We have a new 360 box. I have found that by going to settings, I can put subtitles on. However this works only for programmes ,already made eg Friends.If I put on a news channel, I still get subtitles but they are out of synch with the speech and run...

mtennant by Dialled in
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Purchases restricted

Hi I’m wondering if I can get help I am being restricted by virgin media from buying ppv (bt sport box office) this is something I know a lot of customers are having a problem with after having been on the phone for 4 hours In 2 days being passed fro...

Non delivery

Having waited indoors for 14 hr delivery slot, no delivery of box, no contact from anyone, phone was supposed to be plugged on to modem as landline no longer works so no landline, engineer could not book revisit as there was a work docket already ope...

Ammocamo by On our wavelength
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TV drops out when trying to watch catchup

I dont know if this is the right forum, TV360 and the rest mean nothing to me. There's nothing like that on the TV box.I have a tv box and a router (not close together). No idea what "hub" means. I see a lot of replies have jargon in.Website keeps fa...

gascar by Dialled in
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You Tube not working today

You tube has stopped working I have done all the checks rebooted router and rebooted virgin box still does not connect,it was yesterday it's not today any reason why? 

hossfitt by Joining in
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