Virgin TV 360

+++Known Issue+++ Sky Comedy - F010630126

Hi there, Some customers may be experiencing degraded picture and sound quality on Sky Comedy (channel 112) Our support team are aware of the issue and are currently investigating We apologies for any inconvenience this issue may be causing. Best,

Re: Virgin tv 360 upgrade failed

Hi Stephen i have the same error codeMA1/4/0(i.e. not MA1/4/40)Support was pretty useless so they have escalated. They did not even recognise the errir code!

Resolved! 100:70 - Not able to access Sky Sports on 2nd V360 box

HiI'm having an issue trying to get a 100:70 error code resolved, where a second V360 box in my bedroom is unable to access Sky Sports, possibly because I don't think the coax was connected when it did the set-up.Nobody I'm chatting to online (on the...

Resolved! Upgrade from Tivo.

I have a fault on one of my tivo boxes. As its over 10 years old it will prob need replacing which I assume virgin won't do. How do I go about upgrading to TV 360. I rang 150 but none of the options apply. Went online and went on live chat, but gave ...

Resolved! ITVX - Hub be updated?

Will the ITV Hub app automatically update to ITVX on Thursday? [MOD EDIT: Subject title changed for clarity]

Resolved! Setting up TV Channels error on master box

We have had a V6 box with upgraded software to TV 360 for quite some time as our only Virgin box (located in the living room). Last Thursday we upgraded our package and the engineer installed a mini box in our main bedroom. We are able to get all the...

Virgin remote control

The virgin remote is not working. Put new batteries in.

Sonos one not conecting to hub 4

Well. I got a new hub 4 and now my sonos won't connect. I have gone through ghe sonos s2 app and done the set up only for it to fail everything at the WiFi password stage. Weird as every other device works on the password. Is there an issue with vi...

Resolved! 360 box

Hi. Just installed new tv360 box but when I try and record it says box is off line or not connecto. How do I resolve issueThanksjimmy

Resolved! TV 360 HELP

Hi,So after being forced to convert to TV360 I am confused as to me this feels like a step backwards. Their may be a way to fix the issues I am experiencing which were standard with the V6 box and software before this. Due to the upgrade we lost our ...

Missing channels

Hi,We recently upgraded our package to the Ultimate Volt package which should have Sky Sports HD and Cinema channels. The second box was installed yesterday which has these channels however our original box only has the cinema channels but the Sky Sp...

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