QuickStart, set up and connections
Installing and configuring your kit
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Two visits by installers , one problem fixed but still waiting for original installation to be completed 6 weeks later . Told would be booked in by both but nothing ever is , no point phoning virgin they never answer .

Jabz by Joining in
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Wrong cable sent in quick start pack

I have been sent a push cable for broadband but the back of the hub is a screw fit. My old cable can attach to it and give me broadband but TV will not work as I can't plug in both the hub and TV box at the same time, as there is only one cable comin...

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SKMNO by Just joined
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Hub not delivered

I ordered a hub on 23rd September to be delivered on 30th September (today), but have not received any email to say it has been dispatched and it has not arrived.I have tried to call but I don't have an account number yet as all I have received is th...

Postcode Not Showing

My postcode EH24 9BY does not include and never has included all the house numbers in my street.It only contains the first houses that were built, although the street was completed in 2017It should show my postcode regardless of availability, and loc...

Resolved! New hub 5 WiFi pods

Just installed new hub 5 router. All good, except my three WiFi pods are not connecting to the router. I get continuous flashing white lights.Can anyone help?  have obvs tried turning both router and pods on & off 

Afternoon.I have the same problem too. I live in Bracknell and currently have Virgin Broadband and TV at my flat. I'm soon to move at the end of the month, just down the road still in Bracknell, and wish to retain my Virgin package. When I check my n...


Websafe settings show as off, but I'm still not able to access any content this blocks. I've been on the phone 5 times for nearly an hour each time. Every time I'm told to wait 24hours each time to get this fixed, which still hasn't worked. Not happy...

Alanio by Joining in
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