Moving router cable
Hi, I’d like to move my router from the first floor to the ground floor. Please can someone you help me to arrange.
Forum Posts
Cancelled- no call from retentions?
I cancelled my service as I was not happy with the renewal.The service terminates on the 9th October.Still no call from retentions.Shall I just get my wife to sign up and get the new customer deal?How long does it usually take to get someone setup on...
email backup changed to gmail, now I can't access via outlook?
HiI accessed my email via website and it said to add a backup. But now it won't let me sign in other than by using my gmail on signin page, plus I can't access my virgin emails on outlook. And I don't know how to change it back, or make it so I can g...
Need Replacement Power Supply For Internal Wall Socket Hub 5 Fibre
Hello, I need a replacement power supply for my Hub 5 Fibre Internet, I don't need one for the Hub 5 itself I need it for the Internal Wall Socket. I requested one a few days ago but the wrong power supply was sent out to me and I was sent a power su...
Engineer not turned up ?
Took a day off work to wait for an engineer to arrive before 12:00. But guess what!no one is here. what’s the easiest way to contact someone to get this sorted?
Moving house but issue with VM address checking?
Hi,I'm hoping to take my Virgin Media broadband to my new home, but I'm getting the message that "Virgin Media isn’t available at this address".However, the flat is a first-floor conversion in a two-floor house, and VM is available for the downstairs...
Engineer not showed up - contact number??
Hi allWe were meant to have an engineer come out this morning but no one appeared. Have stayed in but a no show. What is the best number to call and chase this up?Thanks
Virgin Media are not replying to my complaints
First two complaints closed without an actual solution.On both occasions they admitted fault for their delay and said I can go to an Adjudicator but the problem with that is my installation is next week.My third complaint is 8 weeks old and I’ve sent...
Broadband down in NP18 area - red flashing lights on HUB
My broadband has gone down for the last hour, red light flashing on hub. Service status checker shows service is working but I have no service. VM pls assist . thanks
VM Connect won’t connect to Hub5
I’m trying to use the VM Connect app, but it can’t detect my router, Hub 5. I’ve followed all the troubleshooting steps - no VPN, cleared app data etc - but still no luck. The hub was installed a long time ago so it can be related to a new install.Wh...
