QuickStart, set up and connections
Installing and configuring your kit
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Wall Socket

Recently moved into my new property and awaiting my QuickStart kit which should arrive tomorrow. The wall socket I have is pictured below. Presume that the plug on the right hand side is to power the wall box? Just wondering as most pictures I've see...

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helicon2 by Joining in
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Named property not on elibility list

Looking at getting virgin, it's recently been installed on my road, everyone is on there who have a number but none of the named properties.I did the form about eligibility and it said it wasn't available, but my neighbor 2 secs from my drive can? So...

Sycric by Joining in
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  • 6 replies
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Existing equipment and moving home

I’m hoping to move home in the next few months. What happens to my Virginmedia router & TV box when I do?i.e. do I return them, leave them for the next occupant or take them with me to the new premises (I will still be under contract with Virginmedia...

Resolved! HD/UHD Signal

Hi, I've been a fibre optic customer ever since Cable & Wireless dug up the pavements decades ago. At that time HD TV didn't exist, hence I was curious whether the junction box, splitter & coaxial leads fitted inside the house way back then actually ...

MikeyD3 by Tuning in
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  • 9 replies
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Outside Cable Fitted Through Concrete Fence Post

Frustrated trying to contact virgin media!We have to replace one of our concrete fence posts as it’s broken, we have discovered that the virgin media cable has been put through the post underground stopping us removing the post.I’ve been going round ...

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B8 by Joining in
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  • 1 replies
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