Hi, I've just moved into a property and there are several cables and boxes in our home for Virgin media, we are not virgin media customers and would like them removing please. How do I get someone out to do this?Thanks
Hi there I have gig1 broadband and my internal wall box is broken and needs replacing. Is it possible to schedule an engineer visit or for a new box to be sent out that I can fit?thanksrob
About a year ago my partner and I were moving into our current property. Postcode checks stated service was available and a colleague who, at the time, owned the property opposite already had VM as well. Was told no cable was currently installed but ...
What do people make of this? I was told my an engineer that the cable would always be about a minimum of a spade's depth where possible. Mine is laid across a good, soily garden and I found it b y chance today tucked just underneath the turf. Luckily...
Hi, We have two brown boxes on the exterior of our property that have degraded over the years (see photos below). I’d like to get these two boxes repaired. I’ve tried ringing a couple of times but can’t seem to get through to the right menu option. P...
Hi,I am looking to move my broadband to Virgin, virgin installed into my town 5 years ago and on my my house the dug a floor connection point next to my front gate and the same for my 2 neighbours. When I use the checker service my postcode is ok but...
I just received the quick start kit and found that I cannot connect to Hub 3 using the existing cables.Landlord mentioned that there is an existing VM broadband setup.Right hand side is the existing cable and left hand side is the cable provided from...
I am getting this on www.noip.com This is from any device on the network, and any browser. Also tried via a VPN to rule out the IP address and it does the same. I have been going onto noip.com every few weeks previously without issue.From another net...
The connection comes into my home in the living room, but children keep playing with the Hub. I am thinking it would be best to have the cable enter the house on 1st floor, and then run under the floor into the cupboard at the back of the house. Foll...
Everything was working fine this morning now no internet or landline. TV works ok but signal was good before now been downgraded to fair. I've checked the connections restarted the hub o no avail flashing green light. What could be the issue? Thanks
