Hello,Despite me noting concern about how deep the installation team buried my cable (1 cm is clearly not deep enough) it’s now been dug up in 4 places by squirrels, in one place it’s been chewed along 1 foot section.Service seems unaffected.How can ...
Hi there,I am getting a new broadband contract and the quickstart kit is being sent to me but I do not have the wall socket which I can see is needed to use the kit, can an engineer please be arranged for this? Many thanks
I have the quickstart pack but unfortunately cannot get broadband set up and working.The only vm wall socket that i can see is for an ethernet port.I’m I missing something?Thank you for your help
Hi VM team, my dog broke my coaxial cable and I need a replacement. What’s the procedure to get a new one please? thank you Simone
My outside virgin box is damaged and needs replacing. I can’t find a phone number to call or email.please help. thanks
I recently moved into a new home with Sky broadband installed. However I want to switch to Virgin.The Sky router is simply connected to an Openreach socket, if I want to switch, do I just unplug the Sky router, and plug in the Virgin hub? I am a bit ...
Hi All,On 1 Jun we lost all services due to a cable break. The very helpful technician tried to repair 3 Jun, couldn't, and so ordered a re-pull which he said would likely happen 6 or 7 Jun.We have had the visits scheduled for 7, 8, 15, 17, 18, 20, ...
Hi, I contacted virgin about 4months ago about getting virgin installed and got told 5days later it was unserviceable but no reason why! So when I tried to contact them back I still got no reply as to why.I live in a block off 4 and the neighbours ab...
Can anyone help re an installation gone wrong?! Third party came to fit the external box on 8 September. Virgin technician came on 13 September to do internal work but couldn’t because there was a fault with the external work.Spent two days trying to...
Hi,I recently signed up to Virgin Media for the first time. After signing up I called the pre-install team as I wanted to ensure I could have a site survey to discuss where the external cables would be placed. Mainly because we are getting a new re...
