QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Set up

I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. Wondering how I can get installed?

Laura853 by Joining in
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HUB 5 ethernet

Hi I have just upgraded to a new HUB 5. I have got all me devices, phones ,TV etc connected through WIFI. However I use a TP LINK AR600 connected through an ethernet cable to connect to my work lap top in a room at the top of the house using CAT 5 ca...

kenneth4 by Joining in
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Internet issues

My net has been very flakey all weekend, my battle.net application has been intermittantly dropping connection and world of warcraft is having in-game "online" issues with instances not found etc.This is 100% related to VM infrastructure, as when I s...

Resolved! Reroute external cables

Hi, we've seen the previous posts re this subject and are hoping someone from the Virgin team can contact us.We are currently redesigning our front garden and, as with previous posts, the VM cables running to our bungalow are literally inches below t...

Resolved! Hub 5 upgrade

Hi all,im sure this has already been covered but, we are moving house at the end if this month and have an engineer booked for 19/05 (going to feel like forever with no wifi) as the property needs an engineer before virgin can send their signals or s...

Depper1 by Joining in
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Wall socket

Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much!

WhatsApp Image 2023-04-26 at 8.32.22 PM.jpeg

Resolved! Hub 5 & Virgin Media Connect App

I've used the Virgin Media Connect App (Android) for years with my Super Hub 3 without issue and it worked really well.I recently got "upgraded" to the Hub 5 and was told to use the Connect App to connect to the router and do a survey of my home to d...

Schmill by Dialled in
  • 22 replies
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