Set up
I've ordered a broadband only package and it said I was applicable for a self install kit. But I have no Virgin Media Wall socket in my house. Wondering how I can get installed?
Forum Posts
HUB 5 ethernet
Hi I have just upgraded to a new HUB 5. I have got all me devices, phones ,TV etc connected through WIFI. However I use a TP LINK AR600 connected through an ethernet cable to connect to my work lap top in a room at the top of the house using CAT 5 ca...
Why have you activated new kit without telling me!!!!!
internet off. Got message this morning that virgin has activated new router. I still have old router connected. No internet. No wan ip address. If virgin have just switched off the old router without telling me THIS IS THE LAST STRAW!
Entire Postcode can get VM, including my downstairs neighbour, my address says unavailable.
I've moved into a new home and would like a VM connection, but when doing the online check, it's noted that it's unavailable on my semi-detached building. The sales team on the phone just say it's unavailable. However, checking every other home on th...
Internet issues
My net has been very flakey all weekend, my battle.net application has been intermittantly dropping connection and world of warcraft is having in-game "online" issues with instances not found etc.This is 100% related to VM infrastructure, as when I s...
Resolved! Reroute external cables
Hi, we've seen the previous posts re this subject and are hoping someone from the Virgin team can contact us.We are currently redesigning our front garden and, as with previous posts, the VM cables running to our bungalow are literally inches below t...
Missing the wire which connects the AC Adapter to the power source
Hi there, we’ve just received our Hub3 but the wire connecting the AC adapter to the wall plug seems to be missing. Please can someone help us!!
Resolved! Hub 5 upgrade
Hi all,im sure this has already been covered but, we are moving house at the end if this month and have an engineer booked for 19/05 (going to feel like forever with no wifi) as the property needs an engineer before virgin can send their signals or s...
Wall socket
Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much!
Resolved! Hub 5 & Virgin Media Connect App
I've used the Virgin Media Connect App (Android) for years with my Super Hub 3 without issue and it worked really well.I recently got "upgraded" to the Hub 5 and was told to use the Connect App to connect to the router and do a survey of my home to d...
