I am trying to move my services from one address to another.The flat above has a VM connection, and is the only flat showing on the postcode finder.My flat cannot be selected. VM promise to send out an engineer, but I can't get any update on whether ...
Hi,Around 18 months ago I joined virgin media and required a new connection to the property from the street box. Unfortunately the contractor who carried out the work was unable to find the ducting that had been installed at the bottom of my drive wh...
Hi,I get frequent packet loss on my home broadband. Past 24hrs is particularly bad (see BQM). https://www.thinkbroadband.com/broadband/monitoring/quality/share/643a4343dc3eb9af5eb3e9bb930e31cf0a568721-21-03-2024Previous days would have perhaps 1-2 ve...
Hi there,I just ordered my new virgin internet today with the quick set-up kit and realised after the fact that I don't think I have the correct virgin wall sockets in my property. I was wondering if it was possible to book an engineer appointment in...
Evening all, Got my Hub 3 today after moving into my new home and when I've got to my wall socket to plug it in, I've got an RFOG optic unit attached to the wall and I don't get any network connection at all. Do I need a 12v DC adapter for this unit...
We had fibre broadband installed yesterday and the engineer left several loops of cable underneath the brown box. I'm not happy with the appearance of this and would like to know who to contact to get this rectified.
I'm trying to find a contact number or email address to your network alterations team. Your webpage wont allow applications and im struggling to find a solution.I am building a site of 18 houses and your ducting and cable needs altering in the highw...
Hi there,I've been experiencing consistently high packet loss across all devices on my home network. I've tried a full router reset but to no avail. Unfortunately I don't have any devices with ethernet ports so I can't test the wired connections for ...
Hi all,I am new to Virgin Media and only setup my account last Sunday. I have arranged an engineer visit for this Saturday and wanted to confirm that this will involve the fitting or install of the fibre to my property. I know there is currently no f...
I hope this will be picked up by someone at VM, as there have been many poor-quality issues.1. The first team came to connect fibre to my house said it couldn't be done (distance too far for the cable). I was told an engineer would need to do a site...
