I received my virgin broadband yesterday and am extremely frustrated as I cannot figure out how to set it up! The previous tenants had virgin media and had it set up in the same place I am trying ti set it up. The cable out of the wall is a spinner ...
We have Virgin Media broadband and the service is shocking. When we report it they always say there’s a fault in our area. I think they do this so it’s not looking like an isolated incident on our line.The thing is we were with them 3ish years ago an...
I'm moving into a flat in a house conversion and I'd like to get Virgin broadband. The online postcode checker shows that Virgin is available for my building and for two flats in the building but not the other six (including mine). This seems a bit s...
I received the QuickStart pack but I don’t have the VM wall socket, I only have an unbranded one that doesn’t fit. I tried calling for an installation but couldn’t get one. Could I please have some advice?Thanks, Matt
Hello all, We decided to go with Virginmedia for Broadband. We have a ‘live’ date of the 2nd Aug and has requested a pre install set up and they turned up yesterday. After 5 minutes the pair said they’d be back tomorrow. They didn’t show up. Called t...
Is there a virgin media team that can help contact my area manager to escalate and get this pre-pull work done? I have had my installation dates moved three times now (from February to March and now to April 17th). And it's almost going into the thir...
We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket even though we was told that our property has access to Virgin. How do we get one installed? Thanks
Subcontractor damaged my sky cable but I am not getting virgin installed till 7/8/23 and I am now without internet and as I work from home my job has been deeply impacted. I called virgin 2 days ago and today and was told someone would be out but eve...
I ordered VM broadband on 4th June and was informed that my installation date would be the 28th June. That date came and went before being told that it had been moved to 11th July...then 24th July...then 28th July...now 3rd August.I am about 24 hours...
Virgin media was already installed when we moved in, so we took the old hub with us and just installed it when we moved in.We've been having intermittent issues recently (which I have a separate thread on), which sent me off looking at all the connec...
