Hi,Hoping someone from VM can help me, firstly apologies if this is the wrong place I wasn't sure where to post this. Back on July 24th I registered my interest in signing up for VM and the Mega Volt bundle, and on Sept 22nd received an email saying ...
Hi VM customer team,Virgin media have installed a cable to my neighbour, but ran the cable across my property (without my permission). Also used some grey cement to hide the wires. Could this be removed an properly installed within the neighbours bou...
Hello. The small CATV metal hinged door at the end of my driveway has broken and left an unsightly and dangerous hole on the public pavement. Can this be replaced please?It is Pomeroy Rd, B43 7LJ.
Received an email saying I would receive the box by post today. Nothing arrived. Received an email saying they had received my Gone Away form. No clue what that is. Never gone anywhere or filled anything. Cant sign in or get help as have no account y...
Hoping I can get through to someone from Virgin Media as i'm going round in circles on the phone, whatsapp and live chat.....I got an email from yourselves about an offer to upgrade from 500mb to 1gig on 02/10. I signed up and then got confirmation e...
My QuickStart kit was delivered but not to me . Yodel have not recorded where it was delivered on 16/10/23. I have contacted them everyday 2/3 times a day. They won’t send another kit out till I can send photographic evidence of lost package!!! Also ...
Hi I have the same problem. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Becau...
Had an absolute nightmare trying to change my service provider from Sky to Virgin. First of all I couldn't set up my quick start kit due to a non existing cable to my home because apparently the old cable had been cut, fair enough not virgins fault. ...
Hi all,I recieved my package yesterday and buy I have some issue about the wall socket. I have a empty NTL box and a tratec splitter on the wall that suitable for plug. So I used tratec but there is no connection. Am I using correct socket?
Have PC connected to Hub 3 via ethernet. Just tested using Samknows realspeed router shows 104 mbps device shows 62.6 so a bit over half speed. Is it likely the coax extension I bought from Amazon is causing this discrepancy? Do VM supply longer cabl...
