Recent DiscussionsCall centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...My hub 6 has been flashing red for more than 9 hours I received the hub today, plugged in and connected, started with white light for few seconds then switched to blinking red light. I tried the 10 sec reset button, still the same. Logging in to my v...Can anyone tell me what might be the issue? Blue flashing light Not received my contract email Hi, I signed up to broadband last Wednesday (22nd October) but haven’t received the email with my contract and so don’t have an account number. The only emails I received was the order confirmation ...Installation woes Having applied Broadband with Virgin Media, I think I sinned somehow, and I am paying a price of mental anguish everyday. Applied in August for date in September. Engineer visits and claims to have ...Moving house and getting an engineers assessment for connecting Have had a discussion with the chat support team about having an engineer look at connecting a property we've purchased (but haven't moved in yet). Have been given an engineer reference, but have rec...Shambolic onboarding - help requested I am in the process of moving both my broadband and two mobiles from Vodafone to VirginMedia O2, and am encountering multiple frustrations. My order was placed on 9 October and the broadband was (suc...Permission to dig road So I ordered VM on 9th Sept I had engineers who came out on 21st Sept but said couldn't do the install as they couldn't find the pole. The shop next door has VM connection and the installation engi...Trespass We phoned Virgin Media to have WiFi installed in our new property. We made an appointment with the customer service representative via the telephone for someone to install our WiFi on the 03/11/2025....5 month delay - install cancelled - compensation? We moved house at the end of May and wanted to bring our package with us. We were told it would be installed the day after we moved in. That was then pushed back by 2 weeks...and then another 2 week...
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