I have cancelled my order last week while on the phone with a david. he said thats fine. im still receiving emails and my account still says its live. i have been trying for an hour to cancell the order as it will take over 6 weeks to receive the wif...
Hi The cover to the brown Omni Box at the front of my house has broken and I can't get it back on. Does anyone know how I can contact Virgin to get this sorted. I tried a chat via WhatsApp but none of the options got me anywhere and their phone lines...
I ordered a broadband package for self-installation a few days ago and delivery date was set for 14/12/2024. Instructions said I would receive a tracking code from Yodel who would do the delivery. Since then, I never received anything and it is now D...
Just upgraded to VM 1GB internet and only getting 400mb on wifi on the hub 4. What router do i need to buy to get 1gb wifi?
I have a virgin booster model pp01-vm, noticed last night I had a shadow looking line on the wall. When I took the booster out I found a black mark on the wall and socket. Has anyone else had this issue
Hi,My QS device should arrived on friday but nothing happened. No message from VM neither from Yodel.Also no Tracking number for the parcel. Is anyone can provide any updates from VM side what’a going on? Doesn’t look very good for a new customer..Of...
I awoke this morning to find this strange marking at the end of our driveway, along a part of the Service Strip that was dug up and poorly re-laid only a few years ago by VM cable installation contractors. Is this a VM marking and if so, what does it...
Hi all I’ve recently upgraded my router to hub5 and I’ve purchased some Tapo TP link sockets … I’ve tried to connect them to the router but my Tapo app keeps saying to check your deny list on router or firewall settings… has anyone had the same issu...
Hi I have not received the quick self installation boxes which where ment to be delivered on the 4th of December how do I go about sorting this out.
my service should’ve gone live 29th of November but when I rang, they told me everything had been canceled. Couldn’t give me a reason why. I then had to start again given an install date of 9 December and told I would need a preinstall visit, but no ...
