No sign of self installation hub
The email from Virgin after signing up said it would be delivered on September 4th. There was no confirmation of delivery date and the self installation pack has not been delivered.
Forum Posts
Resolved! Quickstart kit sent after re-contracting, but already have hub 5 and wifi pod
I recently got an email to say I could upgrade to 1 Gig volt (M500 Volt) package for an extra £3 a month if I re-contract which I've taken, as it was the same price as what I paying before I downgraded at renewal few months ago. I've received the ne...
Resolved! Not a customer.
Hi all,I'm new here as I'm not a Virgin user.I returned home from work today to find a big brown box drilled onto my front wall, and my garden dug up. I nearly died. Once I made sure I wasn't at the wrong house and got up to it, it was a Virgin Media...
Resolved! My TV set
Couldn't find the possibly silly question board but will virgin bb and TV work on my sky glass telly? I'm getting virgin soon and will I need a conventional set. Thanks.
Hub 3 “Update in progress” for 2 full hours
EDIT: Restart fixed it. Initially i was too worried i’d disturb the update by restarting but it worked just fine.Hi!I received my Hub 3 today after signing up for Virgin Media. I set it up, and i can connect to the wifi, but on the admin page it just...
VM connect not connecting hub 4
Still can’t connect to VM connect as saying can’t find hub. have spoke to customer services and still not resolved. Phones etc all connected to WiFi no trouble, app uninstalled numerous time and hub restart done numerous times. any one able to help??
How does this fit?
Been sent a longer cable so I can move my hub and 360 box, however the connection in the splitter is screw fit, and the cable is push fit.Any ideas of what I can do?
HUB Relocate request
Hi Forum Team, I need to move my virgin media internet box to a different room, would someone be able to help?
Repeated outages and total lack of customer support
I am currently experiencing the fourth outage in six days in the B28 area which is beyond frustrating.The first outage was last Friday (30th) and lasted for over ten hours. I then had two more outages on Saturday and Sunday and now again today. Wha...
appointment cancellaction
HiMy story is like many others here. I need a new cable to be installed outside my house ( re-pulling). I am an exsisting customer, being with VM for many years now. I lost service on the 13.05.2025. !4.05 first technician came and said there is a bl...
