Good afternoon, The brown box outside the house has broken and all the ethernet cables are exposed. The internet speed sometimes cuts out too. Could these be replaced please? Attached photos for reference. Thanks, Daniel    
Hi All Had lots of problems with IPhone and the Hub 3 lots of connection dropping seems to rectify after loading connect app but not always , sometimes need hub reset . Similar with Firestick . Seems to be worse and more frequent since moving t...
I sent a recorded tracked cancellation letter to VM in Sunderland on the 17 June 2024 to cancel my VM order for Quick-Start Installation not due for delivery until 10 August 2024, they received it on 18 June and signed for by a VM employee. I had to ...
happening on both sockets I have them plugged into!? I hope this is not a H&S issue, I was recommended to have them as per VM, as my rooter is upstairs and I now work from home and have Tevo upstairs and downstairs.
Hi, I am having renovations done on my house and have a number of new data access points installed. But unfortunately that means the virgin connection / entry box that I plug my router in would needs moving. How do I request this?
I constantly have a red light on my hub. I have reset it several times, and a hard reset too. The ventilation is good as there is nothing interfering with the hub
Hi. For the past year my wifi has been dropping every 30 seconds, needing to reconnect to gain internet access again. Now, for the past few weeks the same is happening with all wired in devices too. Today, I was advised to disable smart switch and sp...
I live in a block of 18 flats built in 2006.We can only currently get slow fibre services, the best speed I can get currently is 36mbps as it uses old cabling init the properties and no sign of roll out by open reach to upgrade to full fibre. Nextfib...
Hi, I am in the process of getting my house roughcasted/rendered and was wondering if it's possible to get the cables and junction box replaced?The junction box and cables aren't damaged per se but the cable had previously been white at parts to blen...
Out of contract with Virgin media and have Phone, Tivo and Broadband with O2 volt as well.I'll be cancelling soon as selling house, will be staying with family for at least a month then hopefully once I've found a new house signing up for Broadband o...
