QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

Cable pit - moving

Hi, I’m looking to get some contact details regards moving a CATV pavement access point due to some upcoming building works, has anyone had or know where I can contact the required department within Virgin? Thanks in advance.   [MOD EDIT: Subject tit...

LarsCook by Joining in
  • 1 replies
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Resolved! Order placed but no confirmation

Hi,I placed an order on 14th August for a broadband QuickStart installation kit and confirmed all pre-contract documents,  added direct debit. Then I received emails with the pre-contract documents and said there will be further emails to confirm the...

FHDur by Joining in
  • 17 replies
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Resolved! Estimated timeframe

Hi All,I am seeing activity in the streets of our village where the contractor is installing the cables and street plates (if that's the right word).So far I estimate that about 10% of the roads have the cables installed.Does anyone have any idea how...


UGH BEEN WORKING ON THIS ALL DAY! Have to go to coffee shop down stairs to message as have no cell service and they say I just have to wait till next week for an engineer to come out! Waited 6 hours and light never turned white. I can’t find a wall s...


New connection issues

Hi,Around 18 months ago I joined virgin media and required a new connection to the property from the street box. Unfortunately the contractor who carried out the work was unable to find the ducting that had been installed at the bottom of my drive wh...