Recent DiscussionsCall centre staff and upgrades I have had a number of missed calls from Virgin Media recently, but I answered the most recent one. They say they want to analyse my usage to offer me the best package for my needs, and said my area ...Switch date changed I ordered a VM fibre broadband package early September with an installation date of 10th December (that was the earliest available). I assumed it was because VM would have to inspect it my existing l...Due to be connected Thursday phone system not recognising customer number I signed up for VM broadband a couple weeks back with a request date of 23/10/25 It is a self install but I've not received the kit yet is this normal? I also need to request a longer coax cable as t...Pre install queries Ordered VM TV and broadband on Wednesday from a Virgin sales guy and was told that pre install will happen at any time and I dont need to be in for this as he told me where the cable would run from ...Longer Coaxial Cable Needed Hi, I have an odd shaped property such that the VM Coaxial socket box wall outlet is fitted quite some distance from my TV and the living quarters of the house. Therefore I need to move my VM Hub cl...Longer coax cable needed. Hi, I need 10-15m coax cable please. I would like to try it first before calling in the engineer. All the best, Olesok Address not found from the service list but neighbours are there I am looking to swtich to VM from Sky but cannot find my address from the service list. All my neighbours are there. Maybe because this is a new build? Who shall I talk to about that? Moving router Hi, I’d like our router installed the opposite side of our house. Is this something that can be done, or will I have to route CAT6A outside? Thanks, James Moving router downstairs Our router was installed in a bedroom upstairs which I used as an office along with 2 telephone junctions boxes. Having been retired for a few years (and before getting the hall and stairs decorated)...Coaxial extension Good afternoon, Can I please arrange for a coaxial cable extension to be sent to me. Many thanks Joe
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