I'm trying to login with "VM Connect" on an Android phone.History: My Virgin email primary account was *****@ntlworld.com, an address that I've held from when I first signed up *many* years ago.Then, earlier this year, VM decided to close this accoun...
Hi team - long time lurker…I’ve been trying my best to get an answer to this but virgin have been “challenging” over a number of months (4 to be exact). I have a non standard install. I live at the end of a small unadopted road where two of the other...
Hi, I hope someone from VM may be able to look at this for me. Calling in doesn't help.I have an unreliable connection for months, guaranteed to go offline at least once a week. Finally managed to book an engineer who was out today and says the cable...
I’m trying to connect my Wi-Fi pods and I keep getting ‘active one Wi-Fi’ and I keep getting a error after I press it
Quick-start package was supposed to arrive on 25/11/2023 but has yet to show up, I have had no information given via text or email and I am looking to get some updates, I cant create an account as I don't have a account number or area reference. any ...
Hi ThereI am an existing VM customer but I'm moving into a new build in March 2024. The house that I am moving to is one of 3 new builds that has been built on a plot that previsouly had a single house on it. The road is already cabled up and most ...
Hi - I ordered a Volt Gig1 upgrade to my broadband connection on 20th November and received the contract documents and a confirmation email but since then, nothing. Can someone from VM please check the status of this order?Many thanks...
Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. However I've received an email today to say the delivery of the QuickStart self-install pack has been delayed by over...
Hi, How we gonna book engineer to visit, cause my cable for virgin media is little bit messy and need to tidy up,
I ordered an install package on the 17th of November to be delivered on the 23rd. It is now the 27th and I have no package and have heard nothing from virgin. I can't sign up for my virgin account due to no account number and no area code. I need the...
