Hi I am trying to get a hold of someone higher up re my Wi-Fi booster. My booster nearly caught fire!! These are a fire risk & chat was not bothered at all with the pictures I sent them. I cant believe they offered me another one,as if I would put an...
My contract was due to expire the 18th of February. I make my payments every 18th.I asked to renew my contract from the 18th. As only a week from the payment had passed. The agent made the mistake to renew the contract on the same day and as soon as ...
We have a lot of old, disused cables and virgin media boxes on the exterior of our property. Many of the cables are damaged and all no longer used. Some are hanging into basement garden exposed and flapping about. Would it be possible to have all ext...
I have been told multiple times that the pre-installation team or doing work outside my property on the day I call. This never goes ahead! it been 27 days now since the initial agreed date. Is there anyone here that knows how to move this forward and...
Hi we where due to be switched on today , got a text to confirm an engineer would finally arrive this morning between 8 and 1 pm i waited in all morning and NOBODY Turned up , spent 2 hours ringing Virgin in Philippines , then Mauritius ,then got cu...
I am disheartened to see that this appears to be an age old issue that carries very little in the way of 'light at the end of the external work tunnel'.We were existing customers who moved into a new property 21st July 2023, Virgin Media advised inst...
Contractors (Redburn) are currently laying fibre on our estate on behalf of virgin media but they're laying the fibre directly on the gravel in the trench without and conduit then packing more gravel hard on top with a compactor.That surely can't be ...
currently have a hub 4 on a vm500 package and have come for renewal and gone for the faster package - online it states “broadband installation” does that mean that they will be running fiber into the house or will they just send the new speeds to our...
The QuickStart pack was supposed to arrive today Feb 6th but it has not been delivered. I have had no update on the delivery from either VM or Yodel. I also don't have an account number yet so am unable to login and check the status of the delivery.
