Hi Virgin Media Team, Not long ago we had a technician fix, fit and start up our new WIFI box and cables to the house. His name is Alex and has the ID 52220. He was polite, knowledgeable and pacient, working quick, clean and efficient to set us up. W...
Hello yesterday i ordered my broadband contract with virgin media but now i realised i did it a bit too early than i was supposed to and so i'd like to refund in my 14 day cooling period but how do i do that exactly? Thank you
Hi all. This may have been discussed before but I'm new to the forum My wife has just rung me at work to tell me Virgin Media are installing a cabinet outside our house. We live in a gable end terrace and the gable end needs repointing, once the cabi...
Hi, The exterior wall box cover has been broken and has gone missing outside my property. Please can this be replaced or fixed as all the cables are currently exposed? Thanks
I would like to remove some old Cable London and Telewest boxes from an upstairs bedroom. These were installed 25+ years ago when I moved into the house but haven't been used for years and will not be needed in the future. Since they were installed I...
I have just joined Virgin. It has just been installed I my village. It has been a disaster. The engineer arrived to tell me he needed 3 hours. There is a chaos of wires as a result. I was promised 3 boosters as this is what I have on EE which I moved...
I have a hub 3 with broadband speed of 135Mbpsthe hub 3 uses wifi 2, i have about 7 devices in the house so should i get wifi 5 router or wifi 6need response quick as it is prime day today and tommorow so want to save money!thanksss
Recently ordered M125 Fibre broadband. After address check it said I am eligible for Quick Start package. Received in the post VM router Nr 3. Setup guide advices to plug the cable in round wall socket which I do not have in my property.I have 18 mon...
The wall box in my living room is on the opposite side to the tv/broadband and the white cable supplied isn't long enough to allow me to plug the TV and internet boxes in so they're currently in the middle of the floor. Can anyone advise what longer ...
Hello We can not turn off the devices. It's saying please see picture. Help please
