I am having the same problem with my new Hub 4. The app doesn’t recognise my hub and I cannot login to the router settings on the usual 192.168.0.1 address. I get the landing page to put the password in and then a blank screen. I have tried via a mob...
Hi, I am looking to move my hub and box further along my wall, I understand from another thread (that I couldn’t reply to) that you can send me a 3m extension cable, would this be possible please thanks
Hello...I'm about to receive a Hub 4 today as a replacement for the old Super Hub 2.I may decide to use the Hub 4 in Modem-Mode feeding an ASUS router. Please help me by letting me know which port is set ACTIVE when a HUB 4 works in MODEM-MODE.Thank ...
So i signed up for the broadband service last month but since then I have had no resonse from virginmedia. All i got is a email titled pre-contract documents. Can some staff member direct me to who i should contact. Preferable a email address or live...
Hello,When virgin was installed when my house was built, the brown box outside house was installed terribly. and has been hanging off the wall since day one. looking at it now they obviously installed it too close to the BT line and couldn't finish t...
My hub went down for a while is this network log anything to worry about? Thank you. (Redactions are auto generated) 15/05/2024 13:14:21Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;15/05/2024 13:...
I've recently moved to this property and the broadband cable has been left on the fence. If customer service is on here can you let me know if someone can take a look please
Is there anyway to either remove the reset button physically or changing a setting to make it obsolete?My troublesome teenager keeps on hitting the reset button on the bottom of our Hub 5 router and then changing the wifi password so no-one else can ...
HelloI had a really great technician come out to my home today 11 April 2024, his name was James and his ID no. is 66001He came to instal my Broadband and he was great, he was really polite and patient and he worked hard to do it. He handed me a sur...
Hi,Recently had contractors installing virgin infrastructure at my property but they have managed to damage a wall.Does anybody know how I report this or raise a complaint to get this issue fixed?
