Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Delayed install & no complaint response
HelloI am now 3 months + in waiting for my install with 6 moved dates. This is due to lack of pre work being completed.Multiple calls to be fobbed off or cut off. Told repeatedly they can’t tell me as dealt with by contractor. Can’t speak to complain...
Resolved! Website being blocked?
Hi there,We're a new social media platform that has performed a soft launch and from doing so we've discovered that a number of our users utilising Virgin Media are being blocked from accessing our site. This is obviously a concern for a new platfor...
Resolved! Internet Down But Virgin Says No Issues
My internet has been down since before 11am (it is now 4pm).All checks on virgin media told me either there were no issues in my area, or they "could not check right now" (this usually means, in my experience, there is an issue and their system cant ...
Resolved! Virgin Connect App and Hub3
I had a Hub5 but it wouldn’t connect to smart devices. It did however allow me to connect to the Connect App and I could manage my children’s device usage.I now have a Hub3 which allows me to connect to the Ring doorbell and Amazon Alexa’s but the Vi...
Can someone check the Network Log. Engineer visited and as usual leaves and assumed its fixed, it isnt.
Hi AllInternet over the last year has been great, working with no issues until last week.The internet does not drop off, as in the router still says connected but nothing will load.I logged into the router and get a lot of network error codes, when t...
Inside cable was cut before I moved in
Hi all,New WiFi box arrived (hub 3) to our house yesterday, where we were eligible for a quick self-start as there's the brown virgin box outside. Upon trying to install it I found there wasnt an inside installation box and what's more, the white fi...
Virgin Hub 3 Modem Mode Slow
I've just upgraded to the 600Mbps package, since Gig1 isn't yet available in my area. However, I have a hub 3 in modem mode, and I can't get wired speeds above 180-190Mbps. If I connect my existing Netgear Nighthawk router with the Hub 3 in Router m...
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
