Recent DiscussionsUpgrade Hi , I have read that virgin is rolling out an upgrade to hubs , I am on 125 volt , will I be getting an upgrade please . Scheme to offer free Hub 5 upgrades. Status? oes anyone know what the current status of the project to offer free upgrades to Hub 5 is? In October of last year (2025) Virgin Media (specifically Gareth Lister the Director of Connectivity) pr...Constant drops/disconnects Hello, I have had a lot of engineer visits and still having the same issue. Im using a ubiquiti UDM pro SE behind the hub 5, i get constant disconnects on the UDM SE during the course of a 24hr per...Daily Drop outs Experts... I am in the WS13 area and since Tuesday last week our internet loses connection. Just literally disconnects. Hub is in full modem mode as well. it’s happening between 1600 - 1900 hrs. ...Internet and TV drop out since December I’m hoping someone from Virgin Media can help as this issue is still ongoing. My broadband and TV services have been repeatedly dropping out since the end of December. An engineer attended on Saturd...Hub 3 needing reboot frequently I have the M500 broadband package and a Hub 3 router which I understand is currently being replaced by Virgin Media with the Hub 5 router. Apparently speeds of 500mb are at the limit of this router. ...printer not connecting wireless after HUB 5 put in by virgin My printer which was working perfectly with old router will not connect wireless to HUB 5 even with tech from gadget rescue (paid by me via Virgin) stepped in. I see others have had this issue. Ple...White WiFi Pod stopped working I've had this working fine for a couple of years. Now I get the slow flashing white light. I've tried resetting it, moving it and neither works. I've removed it using the Connect app and now can't re...Ethernet on black WiFi pod issue I have a hub 5x and two black WiFi pods on a 350Mb package. Off one of the WiFi pods, I have a tp-link powerline adapter connected to the pod via ethernet cable to serve internet in a garden office. ...SolvedInternet dropouts following digital phone install I had my home phone switchover four days ago at 2pm (bear with me) and each day at that time the broadband gos down and reboots about 5-10mins later. It’s as though it’s installing the digital phone ...
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