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RMW's avatar
RMW
Joining in
5 days ago

Internet dropouts following digital phone install

I had my home phone switchover four days ago at 2pm (bear with me) and each day at that time the broadband gos down and reboots about 5-10mins later. It’s as though it’s installing the digital phone every day at the same time. I called the customer help line who simply told me to disconnect the line, reboot and start again. When I called on the digital line they could not hear me so used my EE mobile. Anyone else had strange experience re digital switch? 

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4 Replies

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    5 days ago

    What has almost certainly happened is that the digital voice (VoIP) provisioning has failed and the system is attempting an automated scheduled reprovisioning at the same time every day. No amount of rebooting will help. Call VM again and request a manual voice reprovisioning.

  • RMW's avatar
    RMW
    Joining in
    5 days ago

    Excellent thanks, I will request as suggested. 

    • George_w's avatar
      George_w
      On our wavelength
      4 days ago

      Hi, just wondering if you had any success with this?

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team
      1 day ago

      Hello RMW,

      Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your broadband after your phone line was installed. That indeed does sound strange and I would like to get to the bottom of this for you. I'd be happy to take a further look into this for you; however, I would need to confirm a few details via private message. Please look out for my message, and we can get started.
      Kind Regards,
      Steven_L