Experts...
I am in the WS13 area and since Tuesday last week our internet loses connection. Just literally disconnects. Hub is in full modem mode as well.
it’s happening between 1600 - 1900 hrs.
this is unusual, the hub goes into flashing white mode, then after a few mins it reconnects, what do we think?
BizBo
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system nor a direct line to VM.
I know that and didn’t report a fault was asking if anyone else in the area has had this.
BizBo
This problem is most likely caused by upstream noise bursts during peak hours. As a first step power off the hub, unscrew and re-tighten every cable connection from the back of the hub to the wall socket, and power the hub back on. Wait a few minutes for the hub to connect, log into it, copy the upstream stats and network log from network status and paste them here.
Can you do that whilst hub is in modem only mode?
thanks in advance
BizBo
Modem mode or router mode makes no difference as this isn't a hub problem.
Do I connect directly to the hub then
Forum TeamHello BizBo,
Welcome back to the Community, and thanks for taking the time to post. I’m sorry to hear of the issues that you’re experiencing with your connection at the moment.
Are you able to share your network logs here on the forum, so that we can better diagnose the issues that you're experiencing.
Kind Regards,
Steven_L
At this stage we are looking to see what the upstream stats and network log are, so no need to do anything else bar the connection tightening I referred to.
