Forum Discussion

msbarker's avatar
msbarker
Joining in
6 days ago

WiFi dropping out

So here I am sat on my sofa with no wifi, my virgin media says I'm not at home when I try and go on there. It also disconnects my fire stick and tablets intermittently. 

I can't use a cable as the box was put in my parents part of the house. All I want is a couple of boosters but all the "useful" apps say everything is working fine and the signal is great. Clearly not if you think I'm not at home in my lounge or outside my back door!! 

I've had to change the mghz as cameras wouldn't work at all and neither would the stick. 

Please someone from virgin I just want a WiFi booster...... And speaking to a human would be great, but I imagine that's a bridge to far!! 

6 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    Unless you are getting the Pods for free, best to buy your own WiFi extenders.  Also note the VM Pods only work with the Hub set as “out of the box” so if you have changed anything e.g. split SSID, they will not work.

    • msbarker's avatar
      msbarker
      Joining in

      Thank you i was hoping to get free ones but it does sound like buying would be a better option. 

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team

        Hello msbarker.

        Thanks for your first post and welcome to our community.
        Sorry to hear you're having an issue with your WIFI connection.
        I'd like to investigate this for you and look at getting a Pod sent out, or a possible relocation of your Hub.
        If you don't mind, I'll need to send you a private message to pass security. 
        If you can check the envelope at the top right of your screen, that would be great. 
        Gareth_L

         

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Are you the contract holder? If not, VM won't talk to you. 

    • msbarker's avatar
      msbarker
      Joining in

      I am, unfortunately they came when they weren't supposed to and fitted everything outside in the wrong place 🤷 but it's impossible to speak to a human. Thank you for the WiFi extension advice, I will try that 😊