Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
VM Hub 2ac crashes under load
My VM Hub 2ac regularly crashes, usually when under load eg. downloading large files. It is in modem mode with wired connection a router which has wired connections to 2 PCs. The whole internet connection is down, not just wifi. I can see the router...
Service dropouts, speed bumps, time outs, RS Errors
I've been having intermittent Internet over ethernet and WiFi. I have been getting this issue intermittently everyday for around three weeks. I have checked all Coax connections and reseated them which helped a little with the RS errors, rebooted the...
Hub 5 automatically switched OUT of modem mode
I woke up to no internet this morning. My VM hub 5 which has been in modem mode for years was showing white rather than green.A hour of reboots, factory resets, reconfig and relaunch in modem mode and it's back. I suspect a failed remote firmware u...
Hub 5 Wifi Connectivity issues - streaming services
Hello, I thought I'd post here before attempting to report anything formally to Virgin Media. I recently upgraded from M350 to 1Gb package. I had no issues whatsoever with the M350 - rock solid etc. However, since switching to 1 GB and the new Hub5 m...
Hub5 reboots with cause unknown
My Hub5 reboots in the early hours of Tuesday, Wednesday and Thursday morning with the reboot reason "unknown". I've seen other threads here regarding this but none seem to have a fix. I've been told that this is when Virgin does its updates, which...
Resolved! Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
I recently got my Hub 5 with gigabit internet. I was using a gigabit switch with no problems but would only get 950Mb to my 2 PC's. Then I purchased a 2.5Gb Switch, connected it to the 2.5Gb port and for a week had 0 problems. My PC would get 1150Mb ...
Intermittent Broadband Freeze and Drop Out Issues
Further to earlier posts Virgin Enginners visited this am and discovered splitter in roof for second TV box removed some years ago. They removed the spltter and power levels are much improved as following Hub stats Will only know if this resolves ...
Connection dropping
Got Virgin set up last Saturday by an engineer. What I am finding is I keep losing the connection upstairs. It shows signal fair but I can't browse or do anything, it times out and says no internet connection. It will be off for a few minutes and the...
Resolved! Intermittent broadband Freeze and Drop out
Virgin Superhub 3 on M125 has been having intermittent drop out and freeze when trying to connect cell phone and also when watching Channel 4 and U TV for over 12 months and now becoming more frequent.Have spoken with support but no resolution.I have...
Intermittent internet dropouts
I'm having a problem with intermittent internet dropouts. They last only a minute or two and only occur once or twice a day. Looking at the cable modem logs, the dropouts seem to be aligned with when there is a sequence of 5 or 6 "MDD message timeo...
