POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
Hi .My modem is flashing green . The connection died about an hour ago. Ive done everything like reset the modem and everything else. I've also booked a technician but that will take days . I need you to check if there's a problem that can be fix...
Hi all,First time poster, short time browser. Can someone from Virgin Media message me as I need my router relocating in my house?It's been in my daughter's bedroom every since we moved here but now our phone service has gone to VoIP we need the rout...
Hi my virgin hub 4 has suddenly started to flash blue so Iv got no internet, I have restarted it but it’s still goes back to the blue light I need help to get my job 4 back up and running Has anyone had this problem before?
I have been trying to cancel my GIG1 contract/account after moving home at the end of June and having been a VM customer for over 4 years.It makes sense financially to go with the FTTP competitor in the area which is over 50% less even if I pay for d...
Hi there, I’ve moved to another home a week ago and the lovely technician had set up the internet port and hub for me. But after he left the hub light kept flashing all the time, even after reboot and reset it didn’t help. Few days later another tech...
Good evening,My Hub 3 has had a solid red light since I returned from holiday yesterday. I have tried a reset, but it is still not changing.im not very confident going any further myself, and think I probably need a new hub? I am unable to get thro...
Hello.Any recommendations on a new router to replace a Virgin Hub 3.I have dead areas in the house ThanksClive
HelloI’m new to Virgin Broadband having recently moved into a new house supplied by Virgin.I have the 1 gig package which works well in the rooms near the router.How can I obtain some virgin Wi-Fi extenders for the furthest away rooms?Also, most room...
I've been facing WiFi issues for last 3 months. WiFi drops every now and then and does not recover for 24-48 hrs. All steps mentioned in the app like restarting the hub , resetting to default settings have been done and none of it works . I raise com...
On 23rd August 2pm virgin media Technichian comes to fix my neighbour's (one floor down) issues. I see the VM van and people working. Few minutes later I see the router green light blinking and i lost internet. Assuming the vm team is working i did n...
