Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
High Power Level, low SNR, RCS Partial Service
We're currently getting regular internet dropouts, with connection speeds of 5-10mbps instead of our usual 250mbps. When I run the Service Check on the VM website, it says that nothing is wrong. However, looking at the Hub 3 status, there seem to be...
Resolved! Network Diagnostics Question
I have the SuperHub 3. Checked into the Hub Settings today, and ran the diagnostics test a couple of times. I got the message: "Your home network has a few problems". What problems? I've had a few unexplained disconnections to my devices over the las...
Poor consistency of wifi and no help
Messaging here as I feel like Im going round the housesWe have a hub 5, great signal downstairs near the router but we live in a townhouse with an office on the top floor.The speeds downstairs are 600-800mbps but upstairs struggle to get much more th...
Hub 4 resetting constantly
Hi, my hub 4 keeps resetting. It's been doing it all day.I get a solid white light, followed by a flashing white light, then a green before staring again with the solid white light Any help greatly appreciatedThanks, Tony
NO Broad Band for 7 Days now!
Thursday 31st August Router Finally died ( would not Reboot or reset)Engineer booked for Tuesday 5th 08.00-12.00That engineer then gets cancelled because an area fault 1September (Area fault Mine was a Router Issue)Managed to get an Engineer visit bo...
Flashing Green light on Hub 5
Hi,Curious if anyone has had a flashing green light on the Hub 5. I checked the hub 5 network logs and I can see that software updates are failing. Also the time on the logs seems to be incorrect (i.e in the future). Can someone take a look at this a...
Booster caught fire
Booster caught fire. Please VM make contact to discuss.
Resolved! Hub 5x and VM connect Issues.
Hi allI’m a new customer and have the 5x hub. My VM app can’t find the hub. I’ve deleted and reinstalled the app and also rebooted the hum but still can’t connect. Any ideas? Jin was installed on Monday so I’m wondering is there a certain time you ha...
Hub3 issues
Hub 3 keeps dropping out. Have to restart it at least 3 times a day. Only had Virgin a month. Massively regretting moving to Virgin. The Hub 3 seems very poor Quality. Virgin keeps saying all seems ok, but as I have repeatedly says it is an intermitt...
No internet
My Hub3 was running through the various flashing and solid lights earlier this evening. I had lost all internet. I checked online but there were no issues in my area. When I rang Virgin they suggested my hub needed replacing. A little later, the webs...
