Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Internet down for nearly 2 weeks, solid yellow light
Hi everyone, reaching out here as Virgin support has been useless and it’s coming to near 2 weeks that my internet has been down.On Thursday 15th my internet goes out after work outside, not sure what they did but claimed they had to move my connecti...
Resolved! 2 Months of T3 Errors - Virgin refusing to investigate.
Like many others in this forum, I've been getting disconnected from the internet several times a day, and looking at the logs on the Hub there's T3 errors logged around the time of each disconnection.I complained about this 2 months ago, and Virgin a...
Resolved! Is anyone experiencing issues with “VM CONNECT APP”
HUB apparently not recognised - despite internet and TV working - VM a waste of space advising there is a power outage that’s causing the issue?
Help with tapo c200 and hub 4
I've had a Google and look on here and can't find a solution that works for me. I've had a hub 2 and 3 tapo c200 cameras connected for a year. No problems, really simple to use and great for checking on the house when we're away. I've now upgraded to...
Hub5 drop out/reboots
I upgraded from a hub 3 to a hub 5 today, it connects but everything (WiFi & internet) drops intermittently like the hub keeps rebooting.Here are the logsDownstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 133...
Resolved! Issues with 2.5Gb Unmanaged Switch and 2.5Gb Port
I recently got my Hub 5 with gigabit internet. I was using a gigabit switch with no problems but would only get 950Mb to my 2 PC's. Then I purchased a 2.5Gb Switch, connected it to the 2.5Gb port and for a week had 0 problems. My PC would get 1150Mb ...
Missing WiFi Pod
Ordered a WiFi pod from virgin on the phone almost 1 year ago and I have still not received it.
My newly installed hub 5 won't work with my ring doorbell devices.
My new Hub 5 works really well with all of my network-enabled in-house devices - mobile phones, central heating systems, radios, TVs, etc. but not my Ring door bell. Why?
wifi freezes
morning all, since I got virgin 2 months ago when streaming a film on netflix or Disney+ the screen freezes and jumps this only lasts between 1 and 3 seconds but can sometimes be up to four times per film. I've checked my network no faults and done m...
TP-Link Deco XE75 and VM Hub 5 connection failing
I set-up my new TP-Link XE75 Mesh wifi system to my 1GB Virgin Media Hub5 in Modem mode. It was amazing, a strong connection all round the house and into my garden room. I was delighted! Then the wifi failed and the light on my Decos went red yesterd...
