Recent DiscussionsBroadband outage going on for days There has been a complete lack of service with my virgin broadband for over a week now. When I first reported the matter through the service status it said it was a issue on my end and virgin booked ...Black WiFi pod high pitched noise good morning everyone I’ve recently just renewed my contract and in the last few days I’ve noticed the pod I have upstairs is making a horrid high pitched noise.. kinda sounds power related. Having...Free upgrade from Hub 3 to Hub 5 please Hello VM Forum Team. I understand from a recent VM press release that VM has begun to upgrade those of us with Hub 3s and 4s to the Hub 5 without charge. Assuming there are no additional contractua...Flashing red light on SH5, but internet appears to work I've had an issue with my SuperHub 5 for a few weeks now. If I restart the SH5, it will go through the startup process as normal (flashing white light, turning to steady after 2-3 minutes), but it n...16 consecutive T3 timeouts issue for over a year Honestly, I feel like I’m being gaslit over the issues we are having. Have been seeing really short outages, 1-2mins (the router logs show 16 consecutive T3 timeouts and a full disconnection of the ...Connect App Any one having problems with logging into the connect app? Today it's asking to connect to my home,sign in with a virgin media account,tap it and it brings up a page asking for my email input no pas...SolvedRed light Hi I have a constant red light on router. I have tried turning off power and also a reset,checked all cables but it is still showing red light. From what I have read in community page the is not good...Unacceptable amount of disconnecting and bad connection For months now, my connection is constantly dropping or is very spotty and my upload speed, which I need, has become none existent. I've already has 2 engineer visits out, one who didn't even know ...Replacement Hub - waiting How frustrating spending 20minutes going through the phone options trying to speak to a human! The worst customer service call. i have been waiting for a replacement broadband box for month and whi...Intermittent Signal for 3 weeks Hi everyone, For 3 weeks my internet will keep cutting out briefly every 2-3 hours, and this is happening on devices connected via WiFi and ethernet. Before this time it has worked great. I am on...
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