Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Solid Red Light & Intermittent Wifi
So.. after numerous calls to Virgin to request support for a solid red light and intermittent WiFi on my hub I have just been told there is nothing they can do. For the past few months I have had a solid red light on my hub, and the WiFi continually ...
Move broadband cable!!!
How do I make an appointment to have my broadband cable moved. I need a technician asap but so hard to get hold of someone at Virgin to help. My house is being extended and my router is in the middle of a building site.Any advice on how to speak to s...
Red light hub 3 always on despite resetting several times
HiI have tried resetting via pin hole and on/off switch many times and the red light is still on!
WiFi Pod required
Good Afternoon I have used the Connect App to test my broadband speeds and it informed me i would benefit from a wifi Pod in bedroom 3For bedroom 3 The connect app says download 18Mbps and Upload 12 MbpsHowever i do have problems in bedroom 2 The app...
Hub 5 - availability?
Hi Does anyone know when the Hub 5 will be more widely available. My hub 4 is not so good on wifi and would prefer not to have pods around the home. I am on 1g package. Regards [MOD EDIT: Subject title changed for clarity]
wifi box not arrived, can’t track?
i ordered a wifi box on 16/9 with the delivery date being 19/9, but cannot track it as i ordered through a guest account and cannot make an account, as every time i try to it asks me for an account number and area reference, which i obviously don’t h...
Frequent packet loss
Hi,Over the last few months I've noticed frequent packet loss - causing me to get disconnected from my works Remote Desktop Server. I've got some constant pings going to the likes of 8.8.8.8 and bbc.co.uk - and I'd say on average every 20 or so pings...
wifi has signed me out & wont accept my password!
the ringed wifi network is mineThis evening [Wednesday] i noticed my wifi was not connected to my mobile.Whenever i'm at home my wifi automatically signs my mobile phone in, but for some unknown reason I've been sign out of my wifi.My hub3 seems to b...
Hub 5 spiking latency for a week
Hi, I have been having extremely bad latency for at least a week now with my M350 package. It just so happens that about a week ago I was given a Hub 5 in the post which I then installed. I was running the Hub 5 in modem mode, but to simplify things ...
Resolved! Hub 5
I'm just wondering what you have to do to get a Hub 5 as they've been out for a while now and where/are offered as a free upgrade. I signed up for the mailing list to get one but never heard anything so I was wondering how you get one.I currently hav...
