Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Hub 5 not working with my VOIP phone

Hi,I just changed to Virgin Media - everything working apart from my VOIP phone which I'm connecting via a switch that provides POE.  Can't see it being an issue with the switch because it's working with everything else and the phone was working with...

Hub 5 Flashing Red Light

Hi, broadband is down since yesterday evening. Area problem yesterday but was notified issues had been resolved this morning. No ongoing issues upon checking in mobile app and website. Called customer services but could not help due to they are havin...

Pachete by Joining in
  • 1 replies
  • 0 kudos

Internet down for hours -flashing red light on hub 5

I've recently upgraded to gig1 with the hub 5 and this is now the third time in a month all internet access has died for hours. Up to hour 4 now. The hub is flashing red, was working fine for days then just dies. I've reset the hub multiple times now...

Moragorn by Joining in
  • 4 replies
  • 0 kudos

Hub 5 disconnecting frequently

HelloI have issues many nights with broadband,  the issue seems to be upload because when they occur the download and streaming once started is fine. This is also seen as failures in the ping test (if have IPFlood turned off).You can see in the middl...

crypticc by Fibre optic
  • 11 replies
  • 0 kudos

Red light hub3

Hub 3 showing red light. Have checked all connections, reset and rebooted several times but not helped. I have spoken to virgin on phone and they can’t find any faults. They said they will monitor the situation whatever that means. Hub does not appea...

Is there a problem in the NP10 area of Newport again

I can see the Service Status page has been updated and there are issues with the TiVo service. I was informed by one of your engineers years ago that if the TiVo service is having issues it would affect your broadband it shouldn't but as he said from...

Hefeydd by Tuning in
  • 1 replies
  • 0 kudos

Network speed keeps falling to 1Mbps

Hello!Over the past week, my network speed has been falling throughout the day, from our packages 130Mbps to 1Mbps (and sometimes sub 1Mbps).I have found that restarting the router fixes the issue, until later in the day / the next day when it happen...

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2.4G incredibly slow on Hub3.0

I have a Virgin Meida Hub 3.05ghz is getting MBs of between 100-1000 for different devices. While 2.4ghz is getting closer to 10-20 MBs.With 'Smart WiFi' enabled several devices are choosing to connect using 2.4ghz when it's not usable for the device...

Resolved! Re: Hub 3.0 Red Light

I'm having the same problem. Constant red light, rebooted the router, no change and still connected to the Internet.

BobOrr by Joining in
  • 6 replies
  • 0 kudos