Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Gig1 very slow speeds
Upgraded to Gig1 last night on my new Hub 5 and the speeds and reliability have been awful. Real Speed only shows ~130mbps to the hub. I managed to get 1000+Mbps once on a test with my Desktop. WIFI speeds sit at around 90-110 mbps. Any idea what is ...
Resolved! Connection to router with Hub 3 in modem mode
Hi, Virgin have just replaced a broken hub with the 3.0 model. I put it in modem mode as with the last one to connect to the existing wifi router but there was no internet connection from the latter. It took me a while to realize that this was beca...
Ordered WiFi Pod but never received
Hi,I ordered a WiFi Pod well over a month ago via the webchat service, went through the speed checks etc and the Customer Services person approved the order. Still, I have not received anything not even a confirmation email.Can you look into this, pl...
intermittent connection
HIHaving a problem with my net dropping out constantly, happens for around 30 seconds at a time and aroud 4 or 5 times an hour, this has been going on for over a year.I'm connected wired in modem mode to a synology router but the problem happens wire...
Re: How do I order the Wi-Fi pods?
Hi there, I've been through the extremely laborious process to order my first pod and when it was eventually conceded that I did need one I was told it would be sent to my nearest Yodel pick up point, I haven't heard anything since. I have to say so ...
4.5 MONTHS NO INTERNET
So here we go....I had an installation date for the 5th May....it is now the 26th September & I don't have Internet. That sums it up. Absolutely disgusted.Rang them up today to see what's going on only to find out they had cancelled my installation m...
Resolved! Booster pods not working
I was with NTL back in the day and the wifi reached every inch of my house. Over the last 20 years the speed has increased (in the room where the router is) but the signal strength in areas of the house where I need it has got worse and worse, despit...
Laptop no longer working. Please help.
Can a virgin engineer please help. I can’t call the help centre again, they aren’t helping me. After years with no problem, I suddenly can’t use my work laptop unless I hotspot off my phone. BQM monitor doesn’t work, just solid red. I e read to disab...
WiFi Pod Noisy and Hot
Hiya, I have three WiFi pods and recently one has started buzzing and is hot to the touch. I’ve unplugged it after reading some similar issues on here. How do I sort out a replacement?
Hub 3 warm and red light
Hi,My hub3 is warm and showing a red light (same as many others on this forum). I've reset it, blown out and dust but it's still doing the same. This has been constant for a couple of weeks now and has corresponded with connectivity issues (regardl...
