UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi, I am in the same boat as ScottG99. A good three months of intermittent broadband. Engineers been out twice, equipment has been replaced and every time I call (which has probably used up 10 hours so far) I’m told the same thing - wait 24 hours. On...
There was a power cut on Friday 19th May 2023.Since then I can’t get my WiFi back on & it won’t show up on my iPhone in my settings WiFi Network.I’ve tried a turn off & on method -with no luck.I’ve tried to do a reset for 60 seconds & waiting ten min...
So I've just installed my new hub and it seems to be working fine. The issue is that whichever cretin had the IP address I now have has been banned from multiple sites which means I'm now banned from multiple sites. I know it wasn't down to me becaus...
Broadband in SS14 area has been down since Sunday morning, has anyone heard the reason why.
Joined VM approx 1 month now, Hub 5 and i’m tech savvy (or so i thought), the connect app refuses to connect at all to my hub, it offers to “help fix it” but that fails, I have rebooted the hub, deleted app and re downloaded, turned off phone and reb...
Pods had been working fine - for a couple of months - after the initial debacle. Yesterday one of them suddenly went off line. Back to the white then green flashing mode, and repeat. Have switched off and on again to no avail. Please could someone he...
Title says it all. Just moved into our first property, got the virgin package that came with virgin TV (so there box with streaming services) and the 256gb WiFi package. Bought a tp link from Currys for the PC upstairs and worls great, 50mb download ...
I have a Hub 3 and I use 3 BT Premium Whole Home WiFi discs to give me a decent signal throughout my large house. When I set these up I also changed the set up on the Hub 3 to stop broadcasting on both 2.4 Ghz and 5 Ghz frequencies so that only my M...
received a new hub 5 router last night. Can’t log into the Wi-Fi because it keeps telling me the password is wrong. Tech support ask me to log into the hub settings? Can’t do that cause I’m not on the Wi-Fi? Long story short now without internet and ...
I'd like to praise Virgin Engineer Jack - 99830, who was an absolute star helping with our wifi set up and installation. He spoke with his manager who escalated us up as we had been let down previously. Jack re-arranged his schedule to complete the...
