Networking and WiFi
For queries with home networking and all things WiFi
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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
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  • 15 replies
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How do I reverse virgin router optimisation setting

Virgin kindly suggested the setup I had with two ranges 2.4 and 5 wasn’t the best, changed it to one range, now I have no ability to use different ranges in different rooms based on need and the Wi-Fi strength has gone from 110 to 5 … and others room...

HTrav by Joining in
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  • 1 replies
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Disconcerting "unknown" device shows in connect app

Hi all, happy weekend,I had a massive data loss recently (hard discs stolen) so my paranoia index is elevated. My recently installed Virgin Hub 5 has some strange listings in the web interface. The Virgin Connect app doesn't show all the same items, ...

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New broadband not working

Hi,I have just installed the Hub 3 with my new broadband and eveything is plugged in but the base light just keeps flashing green. I tried few times but still not working. Any idea how it is to be solved? I check the wall end and the socket is alread...

waynemak by Just joined
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Resolved! Hub3 to Hub5 cable issue

Hello all,First post!I’ve been a Virgin customer for a good few years and never had a problem. Last week upgraded to 1gig broadband and was sent a Hub5. All setup and working, great. Apart from my garden room… I’ve a Ethernet cable running from the h...

Gemma78 by Tuning in
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  • 7 replies
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Think a need a new rooter ?? Wi-Fi Is very weak

How do a go about getting a new rooter ??? power levels all seem fine & in spec the problem is a don’t think Wi-Fi part is working properly very weak signal , have to be practically on top me virgin super hub 3 to get Wi-Fi speeds .. soon a move 10ft...

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Hub needs reboot

Hi, I have weak signal problems in other rooms, My hub is in the living room but when i go into the dining room the signal is weaker and connection is lost sometimes, this also happens upstairs, when i check virgin media online for faults it says the...

jayjayj by Tuning in
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Resolved! Move Router

Hi AllI had my router installed a week ago in my office so that I could connect my PC with network cable. Unfortunately, this has meant that the wifi signal to my living room downstairs is cripplingly slow, 9mbps. I tried a 3rd party extender which m...

Volt benefits - WiFi pod

 Good evening,Please can you send me another WiFi pod under my Volt benefits.I already have one that has fixed my WiFi signal in the kitchen but I need another one for the study where I work. Are you able to order this for me please as the last advis...

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Madpug3 by Joining in
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Solid Red Light & Intermittent Wifi

So.. after numerous calls to Virgin to request support for a solid red light and intermittent WiFi on my hub I have just been told there is nothing they can do. For the past few months I have had a solid red light on my hub, and the WiFi continually ...