Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 36740 Views
  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 32792 Views
  • 17 replies
  • 42 kudos

Resolved! Hub 5

Hi. I have just had a hub 5 upgrade from a hub 3. I spent the evening resetting half my devices with the new details.I woke up this morning to find these devices off but the others now working. When I go into the hub 5 settings it's reverted back to ...

Lofty73 by On our wavelength
  • 3336 Views
  • 4 replies
  • 0 kudos

How to book a new technician

Basically our WiFi has been messing up since I got another contract- every day for the past week I’m having to restart the hub, we had a technician come out yesterday and said she can’t fix it, it’s basically not her problem and left without telling ...

Lulu96x by Joining in
  • 531 Views
  • 4 replies
  • 0 kudos

WiFi pods not arrived yet

HiI upgraded my package two weeks ago (31 Jan) and this included arranging to have the WiFi pods.Nothing received yet. Any ideas on expected timescale? ThanksSid 

SidneyP by Joining in
  • 304 Views
  • 3 replies
  • 0 kudos

Order WiFi pod

Hi All can anyone advise how to order a WiFi pod? The app has stated my WiFi is poor and I am entitled to upto 3 pods as part of my contract. However, seems impossible to actually order one . thanks 

sukh_d00 by Joining in
  • 522 Views
  • 3 replies
  • 0 kudos

Moving my broadband router

Does anyone have a contact number so I can get my broadband put in a different room ? I’ve just joined and it’s been put in the front bedroom not the living room 路‍

Resolved! Ethernet issue: Powerline adapters not connected

I'm about to throw the Hub3.0 through the front door - the TP link powerline adapters (worked happily for years) have developed a fault and no Powerline connection is seen. The main adapter recognises a cable is plugged in and has power, but the "hom...

mcshanks by Joining in
  • 1322 Views
  • 6 replies
  • 0 kudos

Re: Ethernet issue: Powerline adapters not connected

I have had the same problem since Saturday, although with a Hub 5.0. I have had the hub connected through 2 TP Link Powerline adaptors for about 4 years with no problems.I have 3 lights on each Powerline adaptor and PC shows a connection but no Inter...

Tezbedz by Joining in
  • 1131 Views
  • 7 replies
  • 0 kudos

Pods keep on going offline

HelloAbout the same time every day (1pm) 2 of my 3 Wi Fi Pods go offline then are intermittent for the rest of the afternoon (to around 5pm) although the Hub 3 connection is fine; can someone look into this for me pleaseThanks in advanceJohn

stop service outage texts

A few days ago I had a problem with my internet and so on the Service Status page I put my number in to receive updates to when the service is back online.It worked and let me know by text when it was back online - only thing is, I’ve been receiving ...

mrsetoms by Joining in
  • 543 Views
  • 3 replies
  • 0 kudos

WiFi down after upgrading

Hi lads, I recently upgraded and recontracted from 500mb to 1Gig. I was told I would be sent a new modem but there would no disruption to my service. I've been without wifi all day and have yet to receive the new modem. I rang customer service today ...