Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Last hope of fixing our issue. Connections dropping, WiFi and ethernet
HiWe have been having issues with our broadband for a few weeks now. The connections keep dropping on both WiFi and ethernet. It is on various devices, Android, Apple, smart TV, smart speakers etc. They can be ok one minute then stop working the next...
Resolved! Booster request for blackspot
Hi is there any way of getting a booster for my wifi? I’m on the volt package and I’ve tried to scan using the app but it doesn’t even connect enough to scan in my son’s room and I’m not sure how else to order?
Modem mode
I have had various Virgin modem/routers connected to my Netgear Orbi 6 router, currently the latest with 1GB package. I use the Netgear Wifi exclusively. Every time I've tried to put the Virgin modem in modem mode I lose all internet connectivity and...
How do I order another WiFi pod please as my speeds are under the guaranteed speeds?
How do I order another wifi pod please as my speeds are under the guaranteed speed. Thanks Paul
Help needed poor WiFi upstairs
We have a wired ps5 downstairs no problems, but bought son ps5 for Xmas and has poor WiFi speed in bedroom.We have a superhub 3.We were sent a WiFi pod but I don't think it helps.Any suggestions please? Would a superhub 5 be better? Thanks Gary
No broadband and now no TV!
Hi all, posting here as a last resort before we spend Christmas with no TV or WiFi!We experienced a complete loss of service on Thursday and virgin kept saying it would be fixed within a few hours but the fault eventually got fixed a couple of hours ...
Sky Q hotspots
Hi; I have a hub 5 (with 1gig) and all fine, apart from being unable to get Sky Q hotspots working; I have enabled everything correctly in the Sky setup and the SSID is being broadcast via my various Sky mini boxes, but with ‘no internet connection’....
Nintendo switch not connecting.
Error code: 2110-1100 showing and have already tried all recommendations from the forum. No doubt another back end VM DNS issue they won’t admit has been systematic for years.
my broadband got cut off early
my broadband got cut off early at 28th December despite my contract ending at 2th January, customer supports has been useless, any help would be appreciated
Re: Red light on hub 3 for a few days now. Have been told everything is working fine but I am worried it migh
Hello got the same problem solid red light on the bottom of the hub. Been like that for weeks, had to reset the hub this morning because couldn't get any devices connected via WiFi. WiFi devices now connected, however still got a solid red light on t...
