Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Superhub 5 Rebooting last three days
HiI noticed the last three nights when looking at my BQM's, they seems to be a loss of packets around 2am in the morning for the last three nights. I checked the SH5 logs, and there are three entries saying the router re-booted.Does the SH5 have a b...
Winter Weather ruins the wifi
Got suggested to make a pointless forum post about how when it’s winter time my internet stops working 3-4am and then starts working at lunch time when the weather is warmer. Yes, I have looked at the service status and there is nothing wrong with it...
SYNC Timing Synchronization failure
My internet regularly drops out and it is becoming infuriating. I recently upgraded to the 315m speed thinking this would stop it but it’s still the same. I checked my network logs and I seem to continually get the below. Network LogTime Priority De...
Hub 3 connection issue / faulty hub?
Hopefully the community can help.Today my hub 3 decided to drop all connections, both wired and WiFi so no devices can connect to it.I have worked through the help guide on the support page and let the system do the scans, however at the end the "cha...
Virgin Connect App
I recently ordered a wifi pod to only realise now that the Virgin Connect App forces one SSID, meaning that the pod is now going to be useless as some devices require me to split 2.4 and 5ghz. Is there a way to still use the pod and have it split?
Hub3 Modem Mode Not Working
Hello - we have an issue where our Hub3 will not work in modem mode. It works fine in router mode. The issue is especially weird in that we actually get a public IP in the modem mode and we can ping the Virgin gateway (the next hop beyond our modem, ...
Resolved! WiFi pods not connecting to new router
Hello, I recently upgraded my router from version 3 to version 5. I have two WiFi pods from the old setup and I need help reconnecting them to the new router. Could you please assist me with this? Thank you. Res
Praise when due
Hi folks When I look around the Forum posts they are mostly negative! I fully understand why people are upset, frustrated, angry tc about the experience that they had. In my recent experience I have had a very positive one, mostly due to the supporti...
Constant Disconnects - US profile assignment change
As the title suggests over the last few days I've been plagued by constant disconnects that last a long while. I'm tethering off my mobile phone to post this as my broadband won't load any pages - effectively the connection is unusable in its current...
Just had wifi today but i have numerous wifi dead spots
Set up my new WiFi today but if numerous dead spots and slow connections unless I'm in same room as modem?
