Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Resolved! Hub 5
Hi. I have just had a hub 5 upgrade from a hub 3. I spent the evening resetting half my devices with the new details.I woke up this morning to find these devices off but the others now working. When I go into the hub 5 settings it's reverted back to ...
How to book a new technician
Basically our WiFi has been messing up since I got another contract- every day for the past week I’m having to restart the hub, we had a technician come out yesterday and said she can’t fix it, it’s basically not her problem and left without telling ...
WiFi pods not arrived yet
HiI upgraded my package two weeks ago (31 Jan) and this included arranging to have the WiFi pods.Nothing received yet. Any ideas on expected timescale? ThanksSid
Order WiFi pod
Hi All can anyone advise how to order a WiFi pod? The app has stated my WiFi is poor and I am entitled to upto 3 pods as part of my contract. However, seems impossible to actually order one . thanks
Moving my broadband router
Does anyone have a contact number so I can get my broadband put in a different room ? I’ve just joined and it’s been put in the front bedroom not the living room 路
Resolved! Ethernet issue: Powerline adapters not connected
I'm about to throw the Hub3.0 through the front door - the TP link powerline adapters (worked happily for years) have developed a fault and no Powerline connection is seen. The main adapter recognises a cable is plugged in and has power, but the "hom...
Re: Ethernet issue: Powerline adapters not connected
I have had the same problem since Saturday, although with a Hub 5.0. I have had the hub connected through 2 TP Link Powerline adaptors for about 4 years with no problems.I have 3 lights on each Powerline adaptor and PC shows a connection but no Inter...
Pods keep on going offline
HelloAbout the same time every day (1pm) 2 of my 3 Wi Fi Pods go offline then are intermittent for the rest of the afternoon (to around 5pm) although the Hub 3 connection is fine; can someone look into this for me pleaseThanks in advanceJohn
stop service outage texts
A few days ago I had a problem with my internet and so on the Service Status page I put my number in to receive updates to when the service is back online.It worked and let me know by text when it was back online - only thing is, I’ve been receiving ...
WiFi down after upgrading
Hi lads, I recently upgraded and recontracted from 500mb to 1Gig. I was told I would be sent a new modem but there would no disruption to my service. I've been without wifi all day and have yet to receive the new modem. I rang customer service today ...
