Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Poor internet connection
Trying to sort out poor connection
Intermittent & No Internet
Internet low speed & dipping out for 4 days now. Unable to work from home for 4th day. Reset several times, initially says no issues but when run a more detailed check says ‘network issues in your area’ how do I get confirmation they are on the case ...
Resolved! Noisy Hub4
My Hub 4 is starting to sound like an industrial fan… it’s kept clean and clear of anything that might keep it warm so not sure what might be causing an issue… any ideas??
Broadband Down Some Thursday
Hi,My broadband has been down since Thursday. I get a message on my phone about not being able to retrieve an IP address, but the issue is the same across 4 devices - phone, laptop, tablet and tv.I turned the broadband off earlier, and turned all the...
Resolved! Virgin hub extra Ethernet ports
Hi new to the forum and not very good with tech. Q, I’ve had a garden room built and want to get my service in it. what’s the cheapest and easiest way, my Virgin hub could do with some additional Ethernet ports do Virgin supply a hub / router that’s ...
Resolved! 5ghz not working?
Hi there, I've been with VM for just about a year now, brand new fttp line in. My connection has been spotty and now the 5g has stopped working. Checked all ports, connections etc. Does anyone have any ideas on what could be wrong? Thanks in advance.
Wifi booster
We are unable to get wifi to our kitchen/garage or any of our garden. I have looked through what feels like every single page on virgin media’s website and looks like a signal booster would be our best bet. We’re on m350. It tells you to download and...
New Wi-Fi pod blinking white
Hi all I have had a Wi-Fi pod delivered today - I already have 2 set up but was sent a third due to a black spot.I have plugged it in - it initially flashes green and then pulses white I’ve tried in a couple of different sockets at various distances ...
Wifi hacked
So upon arriving home I realise there was no wifi, my alexa devices and ethernet devices still all have wifi, I can see the internet name and when typing in the correct password it says incorrect password, very scared that it could have changed by so...
Hub 3 red light
Hi Have an issue with a constant red light on my hub 3. Despite contacting you and numerous resets it still shows red. You said you would contact me, but weeks now an nothing. I gather from posts that I need a new hub.Thank you,Rob
