Networking and WiFi
For queries with home networking and all things WiFi
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Forum Posts

UNDERSTANDING KEY ASPECTS OF WiFi

UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
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  • 0 replies
  • 59 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 32575 Views
  • 17 replies
  • 42 kudos

Resolved! How to get a Hub 5?

Hi I’ve recently joined Virgin Gig1 it says I would get a hub 5, it’s even written on my Virgin Media contract. I have been sent a Hub 4. I how do I get a Hub 5 I tried to live chat with no avail.   

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Dodgy Hub 5 Need Replacement

Hi there,We have a Virgin media Hub 5 and have done for a couple of years, however its developed a fault.If we are doing some light dusting around it, or it gets moved slightly, it cuts out and we lose WiFi in the whole house on all devices. Its a bi...

hondola by Tuning in
  • 796 Views
  • 10 replies
  • 0 kudos

Intermittent connection

Have an issue with intermittent signal. Engineer has replaced damaged cables outside and now the Virgin hub inside. Still have issues with the signal dropping out. Happens with the Virgin hub in modem mode or not. Channel Frequency (Hz) Power (dBmV) ...

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arcircus by Joining in
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  • 15 replies
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Internet cut off day after cancellation

CONFUSED!! Hi, so I had a contract with virgin just the broadband and finished the contract around the 3/2/24 this was then cancelled around 13/2/24-14/2/24 as this had to be terminated due to a split with my partner as was in his name. I have my new...

Red light on hub 3

Hi all,Like many previous posts, the LED that normally shows as white in our hub 3 is now red.  We've followed the guidance on these forums, restarted the hub and ensured that it is in a well ventilated place, but even after restarting the hub the on...

New router

Good evening. I’ve just had a new router hub 5. But my internet and WiFi is still showing the old router and password. Everything working but I’m shocked I didn’t need to change to the new router name and password. Any ideas ?

Resolved! Ethernet not working; WiFi OK

I was upgraded to hub 4 last week and constant issues and now I have WiFi and all my ethernet connections on the hub don't work, Box has been reset, Factory reset done still the same Now it randomly does this, white light gets brighter then goes off ...

Hub 5 has forgotten my password

Hub 5 has forgotten my password; it dosn't accept the factory default password either. Is there any alternative to a factory reset?I don't know for how long this might have been so but, just in case it's relevant, I have just (two days ago) switched ...

jaberwok by On our wavelength
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  • 5 replies
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No internet - help!

Hi,Since yesterday morning I have had no internet - either through WiFi or over ethernet - from my Hub 5.I have spoken to Virgin via WhatsApp and apparently there is a service outage in my area, however whenever I check the service checker everything...

Louren by Joining in
  • 309 Views
  • 3 replies
  • 0 kudos