Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
How do I order WiFi pods?
I have used the WiFi app and tested signal speed in all my rooms. 2 rooms have insufficient signal strength to conduct a speed test and the app doesn’t give me the option to order WiFi pods. It just suggests I move the devices nearer to the router wh...
VM Connect app forcing one wifi optimisation
Until a few days ago, my app worked perfectly fine, I could pause devices and access everything connected to my router. Now I constantly get a message to activate the one wifi optimisation and can't access the broadband section to control my devices...
Broadband Dropping
I have regular issues with my broadband service, my PC is hard wired into my Hub 4 and occasionally, normally when im on a works call my connection fails.Here are my logs if anyone can help ???Network LogTime Priority DescriptionMon 08/01/202417:03:2...
Solid red light on Hub 3
For a couple of weeks I have noticed that the constant white light on my Hub 3 has changed to a constant red light (see the attached photo). I have reset, rebooted, unplugged & plugged back in again, but to no avail - the light remains constant red. ...
Constant ping spikes.
Had an Engineer visit 3 days ago, change out 3 wires 2 inside the house and 1 outside which we was told would be the problem and it will be fixed. Here’s the graph after the engineer visit? Any help please. Had these issues for months at this point b...
Hub 3 red light
Hi all, I've got the power light as red on my hub 3, it's been on for 3 days. Just finished on the virgin chat and the agent has stated it's a software update and will take 1-2 weeks to complete then the red light will go out, I'm no expert but sure...
Unknown devices
Ok. This is one of the most frustrating things I have ever had to deal with. On the Connect app, you can see what devices are connected to your internet and what aren't right? Well, some other people had the same problem as me.When you get on to the ...
Web Safety Not Working
Hi I’m having trouble with my web safety yet again it’s turned on but no restrictions are on and can access all sites, This is a reoccurring problem that needs to resolved before I decide to change my provider all together.
Resolved! Complaints ignored - Escalation Letter?
Hi,There is a lot to this, I will try to keep it brief where possible.I was completely without internet for over 4 weeks just over a year ago. I called numerous times for updates, also numerous texts from Virgin saying it would be fixed the next day....
Intermittent internet
Hi all so for the last 4 weeks we have had intermittent internet (new build estate) both wired and wifi. It goes off at least 10 times a day, and during the night, for up to 5-10 ten minutes at a time. I have had three engineers out who have done th...
