Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Pause devices still not working
Why is hub5x still unable to pause devices?Message keeps saying will be fixed ASAP and has done for months. What exactly then is ASAP? This was a big reason for us moving over to virgin yet we can't use it
Does VM Business Service use Web Proxy Servers ?
I have a 1 Gbps Docsis 3.1 Business Line from VM, which is consistently giving me about 880 Mbps download, and just over 100 Mbps upload, which is fine. In the last couple of weeks, however, I have noticed that Web pages, especially https ones, are i...
DEF01 error when trying to reset password
I tried to login to my account, but it says password is wrong, so I've tried to reset it however it won't let me. Every time I click on the link to do it, it comes up with DEF01 error code. I've seen many others having the same issue and tried all th...
Resolved! Errors - power levels
I recently renewed my Contract......and now I have lots of errors 3.0 Downstream channels Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID 13060000005.941QAM 2562221380000006.942QAM 256131460000006.942QAM 25624154000000742QA...
Intermittent connection
I keep having issues where the Internet drops. The light stays white on my hub 5. This happens regardless whether I'm connected by WiFi or via ethernet. Using the virgin app it sometimes says intermittent signal issues in my area but more often than ...
Hub 4 admin router site not loading
Hi,I can't get access to 192.168.0.1.Once I sign it just loads a blank page.Anyone else having same issue?ThanksIdris
Hub 3 login
Hi, I’m considering changing from Sky broadband to Virgin Media. I’ll likely be going for the M250 package so will probably get the hub 3. I’ll want to connect my current mesh system to the hub and then turn wifi off on the hub. My question is can I ...
Hub five blinking red no internet
Hi, I have a rather big issue, the hub 5 is not working as expect - no Internet, I work from home and need this sorted ASAP please
Sudden and Unfair Restriction
I wish to make you aware of an unfair and sudden restriction in my Virgin Media Broadband service that occurred yesterday without any notice and justification. I suddenly noticed I had no access to Internet on my WiFi while working on an important t...
Tado wont connect to hub5
Hi having problems connecting my tado bridge, power light on but router and cloud light are off, hve taken and plugged into different router and all lights come on, at wits end, no heating or water, anyone help?
