Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

WiFi House Attenuation.png
Sephiroth by Alessandro Volta
  • 0 replies
  • 56 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

Wifi Spectrum Bad.png Wifi Spectrum Good.png

Cable my street

Good Morning,We are looking to see if VM will be available for our new selfbuild home? The street above has it available but according to our postcode it isn't currently available. is this something that may possibly be done in the near future?there ...

PaulMc76 by Joining in
  • 5 replies
  • 0 kudos

Technician No show

 My board band was arrange this 31/8 afternoon for set up, until now there was no technician arrive my home for the installation. Call the hotline no one answer. How can I do?


I’ve had enough, service has cost me money

I have always had intermittent drops in my service.I have TV dropouts frequently. Now my connection is dropping out even though I’ve checked the coverage (postcode) with no errors shown at the moment.I have tried to bypass the router with wired plugs...

VM connect not woking

Can't get the connect app to work. It can check the speed of my hub but nothing else. It says there are 0 devices connected and if I try to scan, it seems to think I am away from home and should try when I am home and connected to my hub. This app us...

tpmchugh by On our wavelength
  • 3 replies
  • 0 kudos

Constant broadband dropouts

Been having issues for the past several weeks with the broadband dropping out.I did a web chat the other day and virgin even confirmed that I'm getting hundreds of disconnects on some days. So far we've had 2 web chats, dozens of failed phone calls, ...

YubYub by Joining in
  • 4 replies
  • 0 kudos

Resolved! Intermittent Internet & TV

Hello,  Having exhausted various VM social media channels, they recommended that other users may have suggestions. We've had persistent intermittent Internet issues (WiFi and ethernet) over the last 9 months. When these occur the Internet drops out, ...

TaylorA17 by On our wavelength
  • 18 replies
  • 0 kudos

Resolved! DNS Rebind attack warning - help needed

I get a DNS Rebind attack warning whenever I try and access the website of my own business using my Hub 3 router. This has been an issue since Friday. There is no problem when using mobile data or a VPN, and no-one else has the issue - I've asked sev...

TheJH by Joining in
  • 8 replies
  • 0 kudos

Red light on hub

Hi. My Wi-Fi hub has a bright red light on instead of the white one, is this ok? I have tried resetting it but is still the same. Thank you in advance. 

wheatway by Joining in
  • 2 replies
  • 0 kudos

Hub 3 permanent redlight

There is a permanent redlight on my hub3.The WiFi connection is becoming intermittent but when reporting this fault just rudely told there isn't a problem. I have now raised a formal complaint with VM asking for the hub to be replaced.I believe the h...