POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Hi all, I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out? [MOD EDIT: Please see update on post 111 here]
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Last Monday my Internet stopped and one of the family decided to factory restore my Hub5 (pin in bottom of hub).Up until then I had successfully disabled channel optimization and renamed my SSID on 2.4Ghz and 5Ghz. I'd left password the same. Everyth...
Hi Would anyone know how to request a new power plug for the super hub 2/3? my last one burned out about 6 years ago and now this one is and is stinking the house out with toxic fumes (yes its been unplugged now)I've been on the phone for 36 minutes ...
Our box is on organge and we have nothing !
Hello,This is my first post. I contacted the helpline as my Virgin box (5 years old) has a solid red light instead of the white light it had before. After two phone calls I am left frustrated as the first contact indicated that I would be getting a r...
Hi AllInternet over the last year has been great, working with no issues until last week.The internet does not drop off, as in the router still says connected but nothing will load.I logged into the router and get a lot of network error codes, when t...
I had virgin broadband installed this morning and it worked for a whole 30 minutes before crashing, several phone calls later and I'm still without it, I have tried to reset the hub but nothing happens, any help would be appreciated.
Just had my broadband installed and the engineer said I could order my pods through the connect app but it’s saying my connection is fine although it’s 40mbs in my bedroom I’m paying for 1gb , can’t get through by phone can anyone here help my order ...
Hi,I recently had 3 long outages from the Virgin network over 4 days which took out TV, broadband and phone. In each case the TV and phone returned first but the internet did not despite repeated rebooting at the Hub switch of my Virgin Hub 5. This i...
Hi All,I've been working from home since Aug 2021 and I'd rarely had any internet and/or VPN issues until I changed employer in March of this year, since which time I've had recurring issues with my connection to their VPN.I appreciate if the interne...
I have had the 1Gb superhub 5 package for 4 weeks and I have nothing but issues. Those issues are extremely high ping when playing any online games. Not to mention constant drop outs on a lan connection straight to the StupidHub 5. I also see there's...
