Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Installation delay nightmare
Virgin media keeps delaying my installation service, it is so frustrating! It has delayed 2times and now they said need to delay for 2 months more! I need to work from home and can’t work without Boardband! Delaying fit that long is totally unaccepta...
Multiple Internet losses daily, up to 30 x 4 min
I get up to 30 "Internet not available" sessions of around four minutes each time. I have used short and long resets, no change. Reduced the devices, no change. It's almost better to hot-spot my phone than use this now. Had an engineer booked yesterd...
Latency and Packet Loss Spikes for Months, Are These Power Levels Normal?
Hey everyone, for the last few months we have been having very high packet loss and latency spikes (ranging from only a few seconds to a few hours at a time). For a quick example here is the connection today to OpenDNS. With average latency of around...
Resolved! Smart bulb won’t connect to hub 5
Looking for help!! Recently bought 3 new Tcp smart bulbs. And having a right carry on getting them to connect. After hours of trying to connect and searching the internet for help! Tried the suggestion of turning off 5ghz to only 2.4ghz. Which still ...
Hub flashing red
My hub 4 suddenly started flashing red. Followed all instructions, checked cables, connections, rebooted. I have nothing. No phone, internet, tv. Says there is no problem in my area. Can anyone tell me what a flashing red light is? Box is not overhea...
Hub 5 has rebooted around 2am for last 2 nights
Any ideas what this might be about? Network LogTime Priority Description 31-01-2024 09:10:31criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;31-...
Wifi pod making a noise is it safe ??
One of my virgin wifi pods is making a noise that sounds like a fan. Is it safe to still use or should I turn it off as it could be a fire risk?It seems to still be working currently.I turned it off for a period but the noise returned as soon as it w...
Resolved! Hub 5 connection dropped IP address invalid
Had Internet issues over the weekend then hours on this Monday and Tuesday. 3 hours yesterday on one call, passed from one agent to another about four/five times each time starting from scratch. I have an issue with the hub not connecting since last...
Yale hub
Hi, Ihave a inquiry regarding the Virgin 3 router in relation to the Yale alarm system hub. The problem is that when there is a internet outage the hub remains offline after the internet is reinstated. Been in touch with Yale support and they suggest...
Resolved! Wifi pod not connecting
One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing.
