Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 58 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Hub status data - understanding network log messages

N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means.  First of all, this post is based on my...

Andrew-G by Alessandro Volta
  • 15 replies
  • 41 kudos

Test router for connectivity

How do I analyze my hub 3 for connection status ?  I am getting a number of drop outs daily from xbox and mobiles, however when analysing the wifi connection on my phone, I am showing "connected, no internet".  Can I see how the router is oerforming ...

Nemosam1 by Joining in
  • 2 replies
  • 0 kudos

New Hub 5 connection issues

HelloRecently received my Hub5 to replace my old Hub3. All connected fine, but I used to have both a Virgin WiFi pod and an Ethernet connection running without any issues on the Hub3, but the Hub5 won’t connect and work with either. The WiFi works fi...

GjT82 by Joining in
  • 4 replies
  • 0 kudos

Resolved! hub 5 - simple straight swap from Hub 3?

A recent call from the promotions team offered me an upgrade from my current M350 and Hub 3 to 1Gb and Hub 5.  I run the Hub 3 in modem mode with a Deco Mesh and an 8 port switch, plus a couple of Homeplugs (one of which feeds my VM TV box).  Am I go...

allmat by Tuning in
  • 9 replies
  • 0 kudos

Packet Loss

Hi.  I'm hoping someone can help as I dont seem to be getting anywhere. Both my wife & I work from home so heavily dependent on internet/broadband.  For well over a month we've been  having issues on video calls whereby we freeze (but continue to see...

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Mark273 by Tuning in
  • 16 replies
  • 1 kudos

Absolutely atrocious service and support

So this goes back to when I ordered my package and was supposed to receive a hub 5, and the technician installed a hub 4 instead and no one on here, or at Virgin CS seemed to give the slightest crap really, just a "they're probably out of stock and y...

Hub 3

Although I am a long standing customer of over 20 years I still have a Hub 3. The light now constantly glows red (instead of white) which indicates it may be overheating. I have never been offered a Hub 4, so when will I be automatically upgraded to ...

pauljay by Just joined
  • 1 replies
  • 0 kudos