Networking and WiFi
For queries with home networking and all things WiFi
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UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...

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Sephiroth by Alessandro Volta
  • 0 replies
  • 52 kudos

Getting a better Wireless Network Signal

Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there.   There are definitely good, midrange & poor routers with quite variable performance wifi.  Never expect a mass market product to be the b...

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Register for compensation

No service for over 24th a hours… how do I register for compensation?Seems to be hidden away somehwere, like access to live chat seem intend on making it difficult to contact them. 

Issue with Microsoft Teams etc

Hi allI signed up with Virgin Media in my new home 2 weeks ago. It is working fine except for one glitch on my Mac laptop: Microsoft Outlook and Teams, and my Mail server on my desktop, are only working intermittently, and often do not connect.I've l...

tsperl by Joining in
  • 0 replies
  • 0 kudos

New Hub 5 not working

Had a new Hub 5 yesterday to so say solve connection issues. Was working last night, woke up this morning to no internet. Tried switching off and on, pin hole reset. Cables all ok. Can someone from virgin help please. I called customer services who w...

Fast speed, slow loading, broken websites

Hi all, looking for help and advice.Two weeks ago I noticed that my connection wasn't as stable. You kinda get used to how quickly pages load and notice anything out of the ordinary.The biggest culprit was any speedtest results showing 200-220Mb, but...

X-Morgan by Tuning in
  • 50 replies
  • 1 kudos

Packet loss

Hello,BQM has been showing a consistent packet loss for the last few days. Checking through the online help page gives me a message that there's been an change in our package but as far as I know, that isn't the case.  Could you please check, what's ...

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bel-akor by Tuning in
  • 6 replies
  • 0 kudos

Exploding Wi-Fi Pod

Can somebody from Virgin Media please comment on why you’re providing equipment to people that poses a threat to their safety? My sister has had a traumatic experience this week after going to unplug a WiFi Pod and having it explode, and throw her ba...

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VM01_ by Joining in
  • 1 replies
  • 0 kudos

Resolved! wifi range

I am having problems with my wifi signal it keeps dropping even though I am sat 3 feet away from my router and nothing inbetween I have 2 outdoor security cameras front and back garden that no longer connects to the wifi because the signal has droppe...

handman by Dialled in
  • 5 replies
  • 0 kudos

Hub 3 red light

Red light instead of white light on hub 3. Wifi working. I have turned the power switch off on the back of the Hub.I have ensured the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. I have switched the hub back ...

janerr by Joining in
  • 2 replies
  • 0 kudos

Hub 5

Hi app cant find hub 5 Ive tried manually to reset keeps coming back saying cant see huwent on 192.and got on to setup again changed password ect its still in limbo trying to connect to hub any ideas thanks